ISABEL
MAIRENA
PROFESSIONAL SUMMARY
WORK HISTORY
Lead a highly motivated, goal oriented
and effective team and ensure goals’
attainment through the constant
review of current operating methods
and assist in the planning and
implementation of new ideas to
improve the business.
Ibex Nicaragua – Senior Operations Manager
09/2017 – 11/2018
I led a 250 – 300 employees’ campaign that provided service to
Western Union. As a Senior Manager, I ensured we attained both
Client´s and internal metrics, while developing a highly motivated
team.
CONTACT
CELLPHONE:
-
EMAIL:-
SKILLS
SITEL Nicaragua – Operations Manager
11/2009 – 08/2017
Capital One Campaign. I led a 8 supervisor/120 associates team
whose performance ranked on the top 2 positions (out of 8) in both
Clients and Internal metrics.
Diseños Michel Pierson – Sales Agent
03/2007 – 05/2009
I guided customers on the furniture selection for their offices.
National University of Engineering - Project Manager
02/2006 – 12/2006
I worked as a Project Manager on the construction of a 2,500 square
meters building. I oversaw the logistics, supplies and architectural
finishes to comply with the project’s timelines and esthetics.
SEIRT Nicaragua – Purchasing and Logistics
03/2005 – 01/2006
I established commercial relationships with new suppliers and created
a more efficient material delivery schedule to all projects within the
country, which translated into significant savings for the company.
•
Team leadership
•
Interpersonal and written
communication
•
Operational Improvement
•
Process Implementation
•
Data Management
•
Staff Development
•
Problem resolution
EDUCATION
•
Self-motivated
National University of Engineering - Architect
02/1998 – 11/2002
Norwegian Embassy – Onsite Project Manager
03/2004 – 11/2004
I supervised the construction and refurbishing of the Embassy’s new
building. My main objective was to ensure all activities complied with
all National Construction Regulations without leaving finishes aside.
Colegio Centro América - Bachelor
02/1985 – 11/1997
LANGUAGES
Spanish
100%
English
100%
REFERENCES
Henry Ordoñez
Site Director - Ibex Nicaragua
Email:-Cellphone: -
Henry Bermudez
Senior Operations Manager - Ibex Nicaragua
Email:-Cellphone: -
Carlos Muniz
Country Manager – SITEL Nicaragua
Email:-Cellphone: -
