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You will find that my skill set, experience, and qualifications meet your requirements detailed in the advertised job description. I have Multiple Microsoft certificates along with cisco networking and have spent the last three years providing excellent client support and conducting routine maintenance support at Global Eagle and Norwegian Cruise Line. In my role as an Internet manager, I was required to maintain accurate, comprehensive reports of all IT-related systems including desktops and laptops and IT hardware, installing, configuring, and maintaining PCs, identifying and resolving hardware and software problems, and providing on-site and off-site end-user training.

I am a resourceful individual with excellent problem-solving skills. My interpersonal skills enabled me to build positive working relationships with the team I worked with and internal and external clients.

A summary of my career highlights appears below. For more detailed information, please refer to my enclosed resume.

·      Successfully resolved more than 350 troubleshooting tickets in a timely manner

·      Solved a variety of intricate technical, network, and printer issues.

·      Gained expertise in diagnostics, end-user support, and problem identification.

I am confident that my diverse range of skills and experience will be an asset to your company