Isis Venus

ISIS O. VENUS Sales Support B2B Administrator | Admin Coordinator | Graphic Designer About me I love collaborating and working together to achieve target. That’s what drives me to do my best each day. I don't usually require close management - give me project, and I'll dig into it. I'll ask questions to be sure I understand what is needed and when I need more information, but I will get the job done efficiently, on-time and without a lot of fuss. CONTACT --GP Canoy St. Prk 2 Poblacion Linamon, Lanao del Norte, PH linkedin.com/in/isis-venus-217b05231 facebook.com/adang.venus IT SKILLS Database Design & Management, Data Analysis Pattern & Trend Identification System Administrator, Amadeus Tktg & Reservation Advanced Microsoft Excel Skills (Formulas, Data Linking, Pivot Tables, Data Analysis, Data Validation, Charts, and Graphs) Advanced MS Office Suite (Word, PowerPoint, Publisher, and Outlook). EDUCATION HISTORY CUSTOMER SERVICE SKILLS - St. Michael’s College; Iligan City PH Inbound sales call, Lead Generation, and Email Support Bachelor of Science in Information Time management and flexibility Technical Support - Complaint and problem resolution Technology Institution: St. Michael's College; ADMINISTRATIVE SKILLS Iligan City Philippines Year of Graduation: 2008 Organizing and maintaining records, files, databases, office equipment and inventory. Data entry and internet research HOBBIES & INTERESTS • Indoor/Outdoor gardening • Music and plays musical instrument Scheduling appointments and maintaining calendars Writing memos and minutes of meeting MULTIMEDIA SKILLS • Love taking photos Graphic Design and animation via Canva • I enjoy crafts and creating personalized E-flyer, ENL, Newsletter cards on different occasions Photo & Video Editing via Photoshop and Vegas Pro WORK EXPERIENCE Sales Support Coordinator (B2B Administrator- Qatar Airways Location: Doha Qatar Main Responsibility: I am responsible for the administration of Qatar Airways B2B program, a corporate loyalty program for Small and Medium Enterprises. Ensuring all systems and processes linked to the program are working. Customer Service Primary point of contact for local sales teams and corporate clients for operational queries and work in collaboration with internal stakeholders to address queries or issues Inbound telesales, lead generation, and email support for the onboarding process. Graphic Design Email marketing campaigns, corporate e-newsletters, and E flyers Reporting Provide analysis of Beyond Business revenue and sales performance to ensure that appropriate KPIs and revenue targets are being followed. Provide forecasting and update account/opportunity in detail. Sales Support Agent (B2B Administrator- Qatar Airways Location: Doha Qatar Main Responsibility: System Administrator of the “QBIZ program (B2B)” the predecessor of the current B2B program of Qatar Airways. Customer Service Ensure smooth operation of the SME Portal, troubleshoot technical errors before escalating to software developers, and provide timely resolution to improve user experiences Inbound telesales, lead generation, and email support for the onboarding process. Graphic Design Email marketing campaigns, corporate e-newsletters, and E flyers Reporting Initiated database management: create, update, clean up errors, and delete obsolete data of the QBIZ system. Report and highlight to the sales team any drastic change in revenue for relevant/top accounts. Doha Sales Secretary- Qatar Airways Location: Doha, Qatar Responsibilities: Provides administration support for the smooth functioning of Doha Sales department on daily basis. Performs secretarial duties, which require the handling of confidential and sensitive information. Representing the department through the management of correspondence, telephone and personal contacts. Undertake projects as directed by the direct manager in order to support Department/Corporate initiatives. Computer Instructor- Our Lady of Perpetual Help Academy Location: Linamon, LDN Philippines Responsibilities: Subjects handled: Desktop Productivity, Project Management, and Video Production. Responsible for the structure and layout of elements in printed media, such as magazines, brochures, posters, and Flyers. Composed the first Alma Mater song of the Academy. Awarded in February 2011 https://youtu.be/2_uLoEQVxFk ADDITIONAL EXPERIENCE- Part-time Layout Artist Orbe Studios Layout and design wedding photo books via Photoshop FB Page: https://www.facebook.com/myorbestudios George Cipriano Photography & Videography Layout and design wedding photo books via Photoshop FB Page: https://www.facebook.com/george.cipriano PORTFOLIO My Portfolio https://drive.google.com/file/d/1riyUIrZCYZdtoOIghOYYn_JqYtG9aVp_/view? usp=sharing COURSES & TRAININGS Qatar Airways |- LAPTOP SPECIFICATIONS SPEED TEST CERTIFICATE OF EMPLOYMENT