Israel Akintunji

I am Israel Akintunji, a dedicated and resourceful professional in the realm of technology, specializing in troubleshooting, software installation, and data architecture. My journey in the tech world has been enriched by invaluable experiences supporting globally recognized giants such as DHL and Nestle, where I have honed a diverse skill set.

At the core of my proficiency lies troubleshooting and diagnosis. The ability to swiftly identify and address technical glitches is crucial in maintaining operational efficiency. Whether it's unraveling intricate software issues or diagnosing hardware malfunctions, I thrive on the challenge of finding effective solutions. This knack has been finely tuned through hands-on experience at MTN, where I served as a Technical Support Specialist. Here, I engaged with customers, identifying problems, and guiding them through solutions, ensuring seamless service restoration.

In my roles, I've been deeply involved in software installation and maintenance, a domain where precision and attention to detail are paramount. Whether installing new applications or performing updates, I approach each task meticulously, guaranteeing a seamless and optimal user experience. Notably, my tenure at Nestle as a System Support Engineer provided me with the opportunity to drive problem resolution with vendors, ensuring that systems were up-to-date and secure through regular patching and software updates.

Data and systems architecture is another facet of my expertise. Understanding the backbone of technology and how to organize and optimize it is crucial. My academic background in Computer Science laid a strong foundation for this, enhancing my ability to develop efficient processes associated with applications and support site deployment activities.

Collaboration and effective communication are my forte, enabling me to work seamlessly within teams and interface efficiently with users. Having provided help desk support and remote desktop services, I have honed my skills in verbal and written communication. Documenting and updating case notes for each customer and work order has been pivotal in maintaining a systematic approach to problem-solving.

My technical journey has included supporting DHL's global auto-sort systems, involving application support and ensuring smooth operations of SATS, Tier2, and SCADA. Additionally, I have engaged in desktop support, ensuring equipment and users within our gateway and aviation operations function optimally.

In essence, I am a technologically driven individual, constantly seeking to enhance my skills and knowledge in this ever-evolving landscape. I bring to the table a combination of hands-on experience, a solid educational foundation, and a passion for innovation. I am eager to channel this energy and expertise into a role that not only challenges me but allows me to contribute effectively to a team and organization, creating lasting impact and driving success.