Ivan David Quindoza

IVAN DAVID QUINDOZA TEAM MANAGER | CLIENT SUPPORT ABOUT PROFESSIONAL SKILLS G Suite Microsoft Office Opera Siebel Salesforce Propertyware Cases Web applications I am a passionate and detail-oriented individual working towards continuous growth by acquiring knowledge and experiences. Trained to work on different hardware and software errors, conflict resolution and communication, Productive employee with proven track record of success and quality outcomes through team motivation. Building customer loyalty by leveraging interpersonal skills and offering top customer service and leadership. Works well with clients to deliver and provide excellent service. WORK EXPERIENCE COLLECTIONS ADMINISTRATOR Crestcore Realty | September 2021 - September 2023 PERSONAL SKILLS Excellent Customer Service Tech savvy Active listening Communication and Telephone manners Leadership and Interpersonal Management Market research Complaint Resolution Problem Solver Fast Learner CONTACT P:- E:-A: #536 Kalipulako St. Granja, Lipa City, Batangas 4217 Oversees the financial collection and responsible for the correct invoicing of tenants and timely receiving of payment. Basic tasks such as receiving and making calls, handling emails and SMS inquiries. Monitoring accounts to identify overdue payments. Update account status records and collection efforts Take legal actions to encourage timely debt payments. Dispatchment of notices Sending eligible terminated accounts for 3rd party collections. TEAM MANAGER Sykes Asia, Incorporated ( Google Nest ) | November 2018 - July 2021 Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members Conducting training thru coaching team members to maximize their potential. Managed day to day operation and admin tasks TECHNICAL SUPPORT / BILLING Teletech ( Telstra Account ) | September 2016 – November 2018 SOCIAL FB: fb.me/ivandavid.quindoza IN: www.linkedin.com/in/ivandavid-quindoza-367a02219/ Resolve clients' complaints Use telephones to reach out to clients and verify account information. Assist with placement of orders, refunds, or exchanges Greet clients warmly and ascertain problem or reason for calling Responding to clients' inquiries in a professional manner Log all contacts in our customer database system accurately