Ivan Moiseiev

I work as a Client support to make sure all of our clients are satisfied and I rely heavily on my manual testing skills to make sure we eliminate all bugs and inconsistancies from our new releases before our clients see it. I have almost four years of working experience as a Support and more than five as a Tester.

Among my experiences and skills I list:

• B2C client email, helpdesk, chat and phone support

• corporate clients support, presentation, individual and team training

• helpdesk workflow organizing, scenario automations.

• organizing connection team of managers and team of developers

• project management and customer communications

• manual testing of web-based applications using Internet Explorer, Firefox, Opera, Safari, Google Chrome browsers.

• manual testing of mobile Android applications

• manual testing of desktop Windows XP, 7, 8, 10 applications

• test-design, test cases and test scenarios creation and execution

• reporting and tracking defects using bug tracking tools such as RedMine and GitLab

• English-Russian and Russian-English translation.

I am familiar with Kayako Zendesk, Freshdesk, HelpScout helpdesks.