Iyline Sigey

IYLINE SIGEY CHUMO-P.O. Box-, Nairobi, Kenya. - Personal Profile Statement I am a goal-oriented, motivated and confident Customer Service Executive with strong interpersonal communication and soft skills.I have the ability to effectively communicate complex ideas and concepts in written and oral form.Ability to work independently and multi-task.Exceptional problem solving and decision making ability with strong analytical skills.I have 6 years of experience in customer service with a proven track record in making a real difference in the organization’s revenue generation. I possess strong social skills that enable me to build/establish strong relationships with clients,colleagues and third party stakeholders.Recognized for building and leading teams and consistently achieving all quality and revenue goals. Looking to leverage my skills and experience into a role as a customer service executive. Professional Experience January 2022- December 2022 Customer Service Executive- Samsung Online Kenya(Brandcart Ltd). Responsibilities: ● ● ● ● ● ● ● ● ● ● Answering all incoming calls and responding to client queries on mails and social media platforms. Responded to customer requests for products,services and company information. Consulted with outside parties to resolve discrepancies and create effective solutions. Cultivated customer loyalty,promoted repeat customers and improved the overall customer experience. Processing all orders and payments. Handled customer complaints and offered solutions while maintaining the company policies. Managed and updated customer databases. Conducted market research frequently. Prepared daily and weekly reports. Trained and onboarded new call center agents. DEC 2017 - MARCH 2020 Sales Executive,Hi Kitchen Limited Responsibilities: ● Executing sales on POS and issuing receipts. ● Demonstrating and presenting products. ● Reviewed forms and documents ,ensuring the accuracy of all information and maintaining and updating large databases. ● Produced detailed reports on the expenses and daily sales. ● Building and maintaining strong and consistent business relationships with existing and new clients. ● Handled client complaints calmly and professionally. ● Ensuring the availability of stock and placing orders from the store. ● Conducting surveys on customer service feedback,experience and satisfaction giving recommendations for improvement. ● Provided administrative support to the company director. ● Constantly updating the website and social media platforms with new products ● Recording daily sales and updating them on excel. ● Representing the company in exhibitions. ● Identifying new business prospects and selling to them. Education August 2020 - October 2021 Data Science Moringa School Relevant Modules: ● ● Data analysis (Python, SQL,R) ● ● Machine learning Deep Learning Statistics and Data Visualization 2016 - 2018 Sales and Marketing - Udemy.com 2018 - 2019 Business and Management - Udemy.com- KCSE Work Experience DEC 2017 - MARCH 2020 Skills ● ● ● ● ● ● ● ● ● ● ● Strong Negotiation skills Attention to detail Problem solving Customer service Resilience MS Office Microsoft applications proficiency Team work Reporting skills Excellent communication both oral and written Time management References Shazmin Abdul Manager Hi Kitchen Ltd- Joseph Wesonga Product Manager,Samsung