Jacob Joseph

Jacob Joseph 6-Langbrae Dr, Apt#114, Halifax, NS, B3M0K1 • - • - Lead System Administrator Senior System Administrator having 11 years of experience in Linux administration, Backup and Storage management, Virtualization servers and Database administration. Have good knowledge in handling technical issues and its resolutions in Data Centre and Disaster Recovery Centre. Excellent in communication, document skill and customer service oriented. Carried out ITIL practices in incident, service request, problem and change management SKILLS Linux Administration: Red Hat/CentOS, Ubuntu/Debian and SuSE. Virtualization: VMware ESX, Proxmox VE, Oracle VM and OpenVZ Backup Administration: Micro Focus Data Protector, Dell EMC Avamar Server Hardware: Dell PowerEdge and HP Proliant Servers. SAN Storage and Backup: HPE 3PAR, HPE ESL G3, Tape Library, Brocade Switches. Monitoring Tools: HPE SiteScope, Nagios, Zabbix. Ticketing Tool Administration: HP Service Manager. Application Servers : JBoSS, Tomcat and Apache Web Server. Languages: SQL, PL/SQL, Shell scripting Good communication and documentation skills in English Excellent customer service and rewarded customer appreciations. Worked in a fast-paced environment for the quick resolution of issues. Team work and flexible to work with diverse clients Problem solver, agility to deal with many challenges at the same time. Willing to work on-call and after office hours. CERTIFICATIONS Red Hat Certified Engineer Oracle Certified Professional CCNA and MCSE Course Completed. WORK HISTORY Senior System Administrator, Dalhousie University, Halifax, Canada 2020-03 – Present Dalhousie University is a public research university in Nova Scotia. Installed, upgraded and managed more than 100 plus Red Hat servers. Managing vCentre administration and ESXi 6.7 Servers. Administration of Red Hat Satellite servers and carry out OS patching. Optimized Linux system security and performance with proactive changes such as server hardening and up-gradations and patch deployment. Expertise in monitoring and analyzing memory, CPU utilization, disk utilization and server logs for ensuring the health status of Linux servers. Lead Administrator, Wipro Limited, Kerala, India 2016-08 - 2019-09 Wipro Limited is a leading global information technology, consulting and business process services company. Wipro is the third largest IT Company in India. Installed, upgraded and managed more than 200 plus Red Hat and SuSE Linux servers in DC and DR. Optimized Linux system security and performance with proactive changes such as server hardening and up-gradations and patch deployment. Expertise in monitoring and analyzing memory, CPU utilization, disk utilization and server logs for ensuring the health status of Linux servers. Monitored the server alerts, identifying, troubleshooting, and rectifying server hardware and software issues on servers in a timely and accurate fashion. Managed the Red Hat Active and Passive cluster servers and troubleshooting the technical issues. Ensured to 100% availability of infrastructure, systems and applications round the clock. Specialized in planning and presenting Change Advisory Board meeting action plans. Expertise in LUN Storage Management as well as allocating LUN and creating, extending and removing LVM partition. Expert in configuring, managing, scheduling the Backup/Restoration software Micro Focus DP and EMC Avamar. Configuring the application, disk image backup and online database backup via these backup tools. Eager to design the repeated process by writing shell scripts for job automation and scheduling in cronjobs. Handled various HA cluster virtual servers in VMware ESX, Proxmox VE and OpenVZ Received customer appreciation for the well versed planning and implementation of Red Hat up-gradation without downtime. Experience in identifying and replacing faulty server hardware like HDD, RAM and Mother Boards. Analyzed the storage capacity utilization periodically and planned future storage requirement for databases and application servers. Worked with vendor and expanded the storage capacity from 170TB to 300TB in HPE 3PAR. Lead the team for planning and up-graded the HPE 3PAR storage OS in minimal downtime and achieved recognition from the customer. Implemented the enterprise monitoring HP Sitescope as well as Nagios and configured all the client services for monitoring. Maintained and updated technical and functional specification documents including Standard Operating Procedures, reports, intentions and requirements Ensured in following ITIL practices for incidents, service requests as well as problem and changes management. Having good experience in planning and execution for periodical DC/DR drill execution and handling business continuity DR implementation and management. Handled database administration including backup/restore, SQL performance management of Oracle, MySQL and Oracle databases. Senior Administrator 2011-05 - 2016-08 Kerala State IT Mission, Trivandrum, India KSITM is the autonomous nodal IT implementation agency for Government of Kerala which provides technical and managerial support to implement various initiatives of the Department. Planned and implemented Linux operating system upgrades on time including on to new hardware migration, resulting in performance improvement. Expertise in monitoring and analyzing memory, CPU utilization, disk utilization and server logs for ensuring the health status of Linux servers. Handled the Red Hat 3 –tier architecture clusters with JBoss application Skilled in monitoring, adding and configuring clients in monitoring tools Nagios and Zabbix. Handled database administration including backup/restore, SQL performance management of Oracle, MySQL and Oracle databases. Ensured in following ITIL practices for incidents, service requests as well as problem and change management. Linux Server and Database Administrator 2008-06 - 2011-04 Spectrum Softtech Solutions Pvt Ltd, Cochin, India Spectrum Softtech Solutions is a IT infrastructure provider that specializes in quality service in the field of Medical Transcription, Software Development and Colocation Services. Linux server and database administration including file server management. Maintained Apache web server and database applications in Data Centre Provided continued maintenance and development of bug fixes and patch sets for existing web applications Tested programs and databases to identify issues and make necessary modifications Installed, upgraded, configured Linux servers and tuned Apache webservers Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access. EDUCATION Bachelors in Electronics and Communication Engineering 2003 - 2007 Mahatma Gandhi University, Kottayam, India (WES Certified) References Available Upon Request