Jacob Joseph

JACOB P. JOSEPH 41 Flower Ave, Floral Park, NY 11001 • (516)- •-EDUCATION New York Institute of Technology Old Westbury, NY BBA in Psychology Sep 2013 - May 2017 ▪ Cumulative GPA: 3.54/4.00 PROFESSIONAL EXPERIENCE & LEADERSHIP QuickGear New York, NY Media Buying Strategist /Customer Success Manager /Social Media Management Jan 2012 - Mar 2019 ▪ Spent over $254K of profitably on Facebook ads producing a 2.01 ROAS with the breakeven being 1.40. ▪ Turned QuickGear from unprofitable to a passive income stream for the CEO that provided $2K – $7K in net profit a month while working on the ecommerce store 30 hours a week. ▪ Created a Facebook offer testing strategy that verified if offers were likely to be profitable with less than $45. ▪ Developed an offer selection strategy to test offers on Facebook ads that produced profitable campaigns. ▪ Developed email templates to generate customer satisfaction and was able to train a virtual assistant these procedures successfully. ▪ Developed systems to monitor potential supply chain issues and logistical issues with less than 30 minutes of time a week to prevent loss from supplier fraud, logistical delays, ensure quality, and to ensure profitability. ▪ Assisted in the hiring process of new customer support agencies that would fit well into the customer service team by creating key questions to prequalify candidates. ▪ Developed training materials and onboarding materials for our new customer service agents. I also managed them for the CEO of the company to ensure customer success. ▪ Created and designed an easy to use FAQ section within the company’s website that reduced customer question tickets by 40%. ▪ Managed Social Media channels and created engaging content to further increase brand awareness for potential new customers and current customer base. ▪ Successfully managed Social Media Channels to help solve current customer issues. Map Communications New York, NY Telephone Customer Service Representative June 2016 – Sept 2018 ▪ Assisted companies in servicing their customers/clients by setting appointments, answering questions, and other customer support related issues to ensure longevity. ▪ Took part in a call center that operated 24 hours a day, 7 days a week, 365 days a year. I worked every day at sometimes the night shift and on weekends to ensure the customer success of Map Communications clients. ▪ Handled 100+ calls a day in a call center that employed 50+ employees. ▪ Successfully was able to move from script to script based upon the company I was servicing to ensure customer satisfaction. ▪ Routinely placed orders for client companies of Map Communications from their customers over the phone ensuring a loyal customer following and successfully helping generate revenue. Micro Center Westbury, NY Cashier June 2015 – Sept 2016 ▪ Helped process customer purchases on a daily basis working 4 – 12 hour shifts based upon projected customer demand. ▪ Responsible for processing transactions accurately and efficiently, and providing quality customer service. ▪ Advertised Micro Center’s extended warranty program, successfully persuading 65+ customers to join. ▪ Advertised Micro Center’s email campaign, successfully persuading 1.3K+ customers to join. SKILLS & INTERESTS ▪ Technical Skills: Microsoft Office Suite (Access, Word, Excel, PowerPoint), Facebook Ads Platform ▪ Interests: Hiking, Biking