Experience
compulsive magazine, united states
September 2017 to present
Design and implement social media strategy to align with business goals. Communicate with followers, respond to queries in a timely manner and monitor customer reviews
alorica, philippines
November 03, 2015 to February 01, 2017
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution. Last November 2016 I was part of the most valuable performer.
unionbank, philippines
march 01, 2014 to December 31, 2014
Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product. Explain products or services and prices, and answer questions from customers.
Education
international electronics and technical institute, philippines
information and communication technology 2002 – 2005
Computer Systems Servicing: Basic Electronics, Install and Configure Computer System, Assembly/ Disassembly of computer, install Operating System and other applications. Web Design and Development.
COMMUNICATION
I am an active social media user so I understand how regular posting helps a lot in user engagement. I have managed social media postings by using scheduling tools such as Buffer and Hootsuite. I have also created attractive graphics using Canva and have written some engaging captions and hash tags.
REFERENCES
Lalaine Balneg, Convergys
Phone: -
