JAIME JOAQUIN ANGEL M. DEL VILLAR
554 A Carpenter St., Phase II
Moonwalk Paranaque, Metro Manila, Philippines
Mobile -
CAREER OBJECTIVE
To be a part of a team in a well-established organization that will provide opportunities for career advancement with good competitive compensation package based on my qualifications.
SUMMARY OF QUALIFICATIONS
25 years of experience in customer service, management level, with excellent skills in communication, leadership, objective judgment/ decision making.
Work experiences include employment with JP Morgan Chase Manhattan Bank, Telus, Teletech and Client Logic in areas of voice, correspondence, chat, email and technical trouble shooting over the phone for Dell Computers. Performed functions equivalent to Operation Manager. General Manager, Project and IT Manager and HR
PROFESSIONAL EXPERIENCE
Red Pocket Mobile
Thousand Oaks, USA
Customer Service Director
January 2020 to Present
Red Pocket Mobile
Thousand Oaks, USA
Project and IT Manager
February 2014 to December 2016
Red Pocket Mobile
Thousand Oaks, USA
General Manager for Customer Service
March 2013 to February 2014
Red Pocket Mobile
Thousand Oaks, USA
Customer Service Senior Manager
August 2012 to January 2013
Red Pocket Mobile
Thousand Oaks, USA
Customer Service Helpdesk Manager
February 2012 to June 2012
Vontastic
California, USA
General Manager
January 2010 to February 2012
TELUS (TSYS account)
Telus Bldg. Araneta Cyberpark Cubao
Senior Team Leader
Account (Rush Card)
August 2009 to December 2009
JPMorgan Chase Manhattan Bank
Ayala, Philippines
Dispute Agent
March 2007 to March 2009
CLIENT LOGIC ( Dell Account )
Wymsum Tower Ortigas Pasig
Technical Support Agent
June 2005 to August 2006
HOTEL INTER-CONTINENTAL MANILA
Ayala Makati
Concierge
January 1999 – March 2005
COMPUTER KNOW HOW:
Familiar with Office – Word and Excel, operation of computers and troubleshooting
all Windows versions and Mac OS, Hardware/Software Troubleshooting
EDUCATION
Bachelors Degree in Accounting- Far Eastern University
1985 –1989 UP SOUTH SCHOOL
Secondary Education - Completed
Primary Education – Completed
1978 – 1985 Colegio San Agustin
Trainings and Seminars Attended:
Visa and Mastercard Certification
Guest Satisfaction Seminar
Telephone Courtesy
Sale and Marketing Techniques
Up Selling Strategies
Voice and Accent Training
Technical Trouble Shooting for Dell Computers
LANGUAGES SPOKEN
English, Spanish (conversational) and Tagalog
PERSONAL INFORMATION
Age : 48 years
Birth date : November 24, 1971
Civil Status : Married