James Arua Emmanuel

EMMANUEL ARUA JAMES CAREER OBJECTIVE To make good use of the exposure, formal and informal education that I have acquired to achieve utmost productivity in any organization that I find myself and as well enhance efficiency. Core competencies Ability to work under pressure Positive Mindset and a Perfectionist Good interpersonal skills Integrity and Honesty Ability to meet tight reporting schedule Excellent oral and written communication skills Self motivated and target – oriented Proficiency in MS Application (MS Word, MS Excel & Power Point) PROFESSIONAL / WORK EXPERIENCE Tiens Nigeria. Lagos – Customer Care Manager 2014 – Till Date Controls all the machineries of Tiens Nigeria customer service in all the regions of the country. Handles customer’s queries from all over Nigeria and ensure that all customers receive exceptional care. Promotes the good image of the company and as well as building a good relationship between the company and the people. Controls the social media arm of the company for an effective reach out to our customers. Preparing and Anchoring of Presentations. Assist in Sales Analysis. Providing help and advice to customers using the organization’s products and services. Gathering relevant information relating to the customer’s concern. Assisting the Administrative Manager in handling some Administrative Duties. Creating a conducive business relationship with our customers. Liaising with the General Manager to formulate Policies that will fast track the progress of the company. Evergreen Alliance Limited. The Gambia – Customer Care/Sales Manager 2011 – 2013 Helping customers to resolve their Queries (as detailed as possible) Maintaining a position of trust and responsibility by keeping all customer business confidential. Provides the services and sales to the customers. Give appropriate and relevant information to the customers. Developing feedback or complaints procedures for customers to use. Align the sales strategy with business strategy. Government Junior Secondary School Gunduma – Teacher (NYSC) 2009 – 2010 Nasarawa State. An English Language Teacher. Instilled both civic and educational discipline. Olujie Trading Company. Aba - Sales Officer - Projects the quality of our products in order to promote sales. Innovative in generating new sales leads. Provides sales to the customers VOLUNTEER WORK World Health Organization. Ogun State – Independent Supervisor 2011 – 2011 Supervises the work of independent monitors. Educating the populace on the benefits of child immunization. Gives feedback to the ministry of health, Ogun State Chapter. MAJOR ACHIEVEMENT Founder and 1st President of Emmanuel James Press Club 2009 LEADERSHIP POSITIONS President of Christ Ambassadors Students Outreach (Abia State University Chapter) - Secretary-General of Christ Ambassadors Students Outreach (South East Region) - EDUCATION Abia State University, Uturu. B.A. History and International Relations 2004 – 2008 (Second Class upper) Giant Step International School. Aba. West African Examination Council 1994 – 2001 TRAINING Quality Assurance on Customer Service Impressing your Customers Customer Relationship Management PERSONAL DETAILS Date of Birth: 1984 – 03 – 17 Gender:Male Marital Status:Single Nationality:Nigerian REFEREES Mr. Okam Ezikpe Assistant Chief Officer, Abuja Metropolitan Management Council (AMMC) F.C.T Abuja. -, -. Mr. Akinyemi Olusegun Assistant Director, Ministry of Agriculture , Alausa, Ikeja, Lagos state. -, -