James Francis Ryan Yambao

I am a reliable, pro-active and hard-working person who has 2 years of experience managing E-commerce and also as a Customer Support Specialist

What I provide?

-Order Management (fulfillment, cancellations, refund/returns processing)

-Customer Service

-Amazon Seller-Feedback Management (Removing Negative Seller-Feedback)

-Product Details Modification

-Managing Shipping Information (I have used a tool called ShipStation)

Additionally, I manage social media accounts.

Social Media Management includes:

-Managing Inbox

-Managing Audience

-Ads Creation

-Community Management (Managing group)

-Interaction in comments/messages

Tools I'm familiar with:

-ManyChat

-ShipStation

-Gorgias

-Slack

I’m always ready to learn new things and looking forward to satisfy you in every work that I do.

Kind regards,

James