Jamie Cassandra Jose

As a highly motivated and self-starting individual, I am looking for a full time position as a customer service representative wherein I could acquire productive knowledge, communication and interpersonal skills while imparting my ideas and rendering my full service to the client. I am an experienced customer service who is able to process information online through phone, email and chat.

I've been working as a customer support representative for 7 years already. Been working at home as a Freelancer for 8 months. I was able to handle different retail accounts.

I worked for Amazon as a customer service for 2 years. I have experience with Shopify and ShopBase. I'm also used to Zendesk, Salesforce and Freshdesk. I've worked with a client where I have learned and mastered the mentioned tools.

Some of the retail accounts I've handled are Calphalon, Houzz US, Adore Me and Amazon.

I can say that I’m good at maintaining customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention.