Jamie Chapman

jc JAMIE CHAPMAN EXECUTIVE ASSISTANT & OPERATIONS SPECIALIST Profile Efficient executive assistant and operations specialist with a track record of optimizing processes. Proven in managing calendars and driving operational excellence. Seeking to contribute dynamic organizational skills to a growthfocused team. EXPERIENCE OPERATIONS MANAGER & EXECUTIVE ASSISTANT Elite Gas & Mountain Air CO2 --9571 State Highway A Seymour, MO 65746 https://www.linkedin.com/in/jami e-chapman12 EDUCATION OFFICE TECHNOLOGY Western Dakota Technical Institute 2001 - 2002 Nov 2022 - Oct 2023 Implemented policies and systems in collaboration with the Director Optimized inventory effectiveness and managed vendor relationships Improved customer experience by resolving issues and overseeing invoicing for payment CUSTOMER SERVICE MANAGER & OPERATIONS ASSISTANT Elite Gas Aug 2022 - Nov 2022 Developed guidelines for efficient resolution of customer service issues Maintained proactive communication with customers, managing order updates and expectations. Successfully implemented less than 24 hour reply to customer requests vastly improving customer retention and satisfaction. Ensured order and inventory accuracy through 3PL warehouse software, documenting interactions in CRM throughout the sales pipeline. AREA SALES MANAGER SPECIALIST ASI Inc. - Subsidiary of GE Appliances Sep 2016 - Aug 2021 Pioneered solutions for unique and recurring complaints, fostering customer loyalty and operational finesse. Drove team efficiency through championing best practices and rigorous software testing, optimizing departmental operations. Elevated customer retention with strategic escalation management, prompt service, and advanced CRM/ERP system utilization. SKILLS Process Optimization Customer Relationship Management Software (Salesforce, Zendesk, Close, Siebel) Team Leadership Problem Solving Service Quality Improvement Training and Development Calendar Management Organizational Skills Confidentiality Task Prioritization Meeting Coordination Travel Arrangements Administrative Support VOLUNTEERING Boy Scouts of America Cub Scout Den Leader