Jan Ford Kristauf Reyes

Relevant Experience Billing Associate Flock Freight | Aug 2022 - May 2023 Send POD requests to dispatchers and carrier sales reps. Follow up with dispatchers and factoring companies Jan Ford Kristauf Reyes CUSTOMER SUPPORT AND LOGISTICS for missing paperwork. Check PODs and invoices to make sure all necessary information are complete and accurate. Create, update, and resolve cases in Salesforce. Process complete paperwork in Triumphpay. About Highly motivated and passionate Virtual Assistant with over 5 years of experience in Customer Service and Customer Service, Sales, and Logistics BBO Poker Tables | Aug 2020 - May 2022 Logistics. Thrives in a fast-paced and challenging work environment with Provide customer service excellent Upselling time management and Booking shipments problem-solving skills. Tracking shipments Contact Filing claims for damaged shipments Shipping Audit Cebu, Philippines Negotiate shipping rates -live:.cid.71c45f5e73bd6127 Education History BA - PSYCHOLOGY Cebu Normal University 2016 - 2018 Amazon | March 2018 - August 2020 Help customers place, track, and check the status of their amazon.com orders. Modify customer subscriptions. Modify, cancel, refund, and replace customer Tools/Apps Kuebix TMS Shopify CMS Notion Asana MS Office Slack Customer Service and Technical Support orders. Omega Salesforce ERP Trello Zendesk GSuite VOIP Communicate with amazon.com sellers. Conduct web research for products' manufacturer information and warranty support. Troubleshoot Amazon devices Provide support for Amazon Kindle Provide support for Amazon Treasure Truck