1007 Cardinal Ln
Hendersonville, TN 37075
--Janaya Turner
SKILLS
Staff Training
Onboarding and Orientation
Management Training
Customer Experience Improvement
Interdepartmental Collaboration
EXPERIENCE
Aetna-CVS Health, Remote — Customer Service Representative
October 2021 - PRESENT
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Met customer call guidelines for service levels, and handle time and productivity.
Michael’s Craft Store, Hendersonville, TN — Operations Manager
June 2021 - October 2021
Formulated processes to improve assistance to support groups, resulting in the reduction of downtime and financial loss.
Assisted in recruiting, hiring, and training team members.
Trained and guided team members to maintain high productivity and performance metrics.
Michael’s Craft Store, Hendersonville, TN — Customer Experience Manager
April 2018 - June 2021
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Developed new employees and ongoing performance assessments of current employees.
Established performance and service goals and holds associates accountable for individual performance.
Michael’s Craft Store, Hendersonville, TN — Sales Floor Associate
August 2016 - April 2018
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Managed efficient cash register operations.
Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education - Volunteer State Community College, Gallatin, TN — Associates of Mass Communications, August 2019
