Janea Clair Sillador

 Janea Clair R. Sillador Contact Number: - / - Email Address: - Skype ID : janeaclair01 PERSONAL DATA Gender : Female Date of Birth : January 01, 1993 Nationality : Filipino Marital Status : Single Address : East Homes 3 Subd., Bacolod City, Neg.Occ., Philippines EDUCATION & BACKGROUND Tertiary Level (March 2013) Megumi Information Technology Center Computer Hardware and Servicing Secondary Level -) Maranatha Christian College High School Department WORK EXPERIENCES ECS ( March 2018 – April 2018) eBay Product Lister – Part time Duties and Responsibilites: 1. Find an item source. 2. Photo editing and adding watermark. 3. eBay Lister. 4. Monitor Sales. 5. Customer Service Support Sherry D. (February 2018 – April 2018) Appointment Setter- Part time Duties and Responsiblities: 1. Outbound calling. 2. Setting up appointment. 3. Google Calendar. 4. Configure Zoho CRM. Storm Media Ltd. ( January 2018 – March 2018) Social Media Customer Support – Part time Duties and Responsibilities: 1. Order Tracking. 2. Handling comment box/es and inbox/es. 3. Update product list using Google Spreadsheet. 4. Email support. 5. Live chat support – account inbox. Convergys Corporation ( February 2017- February 2018) Customer Service Representative / Technical Support / Sales Comcast Duties and Responsibilities: 1. Inbound and Outbound Calls 2. Technical Support for cable, internet and phone service. 3. Sales – upgrade 4. Account specialist 5. Basic billing inquiry 6. Activating customer service/s 7. Third party email client support. 8. Creating ticket for technician appointment Transcom Worldwide ( July 2014 – January 2017) Customer Service Representative / Technical Support / Sales Comcast Duties and Responsibilities: 1. Inbound and Outbound Calls 2. Technical Support for cable, internet and phone service. 3. Sales – upgrade 4. Account specialist 5. Basic billing inquiry 6. Activating customer service/s 7. Third party email client support. 8. Creating ticket for technician appointment Teleperformance (April 2013 – June 2014) Customer Service Representative / Email Support Priceline.com Duties and Responsibilities: 1. Inbound and Outbound Calls 2. Changing / Cancelling reservation 3. Contacting rental cars, hotels, and airline via phone call or email 4. Itinerary Specialist 5. Email Support. Interface ( December 2011- March 2012) Sales Representative Search Engine Optimization (SEO) - Google Duties and Responsibilities: 1. Outbound Sales. 2. Contacting entrepreneurs. 3. Leads researcher.