Janezza Mariclaire G. Ollada

Hi! Thank you for visiting my profile. I'm Janezza. Well experienced in Customer service (Voice and non-voice), email marketing, e-commerce, and data entry. I am keen to details and fast in typing/transcribing. My typing speed is 75 - 80 words per minute with 100% accuracy.

I'm also an expert in Adobe Photoshop, MS office (Word, Excel, and PowerPoint), Google apps, and created different systems using C# programming and Visual Basic Expert in Encoding, managing online stores, Amazon, Photo Editing, managing database and programming using C#.

Aside from this, I also know how to assist customers on their orders, updating their billings, and guiding them on their bookings. I have a background also on being a Virtual Assistant and I think this is a big plus for my experiences. Thank you so much! You can also take a look at my past jobs. I am looking forward to working with you as soon as possible!

As a Customer Service Agent

*Resolve their complaints via phone, email, mail, or social media.

*Assist them on the placement of their orders, refunds, or exchanges.

• Take payment information and other pertinent information such as addresses and phone numbers

• Make the customer feel welcome on our company to avoid dissatisfactions

As a Virtual Assistant

• Manage to do all the task on a specific target date and time

• Provide 100% accuracy on all the details of the tasks

• Updating the client every day

• Help the company grow and attain more skills

As a Data Researcher

• Manage to gather information from the internet that is related to the task given by the client

• Making reports of the gathered information from the internet

• Collecting all the important details

• Analysing the information from different resources