Janice Laurel

I am an experienced Customer Service Representative assisting U.S, U.K and Australian customers. I am reliable and hardworking individual who has over 10 years of giving professional, efficient and high quality service to various call center companies. 

I can provide e-mail, ticket and phone support and will do everything I can to delight your customers.I have experience in various CMS (Customer Management System), Zendesk and am eager to learn to use new tools to get the job done well. 

I am well versed in the English language. I am also customer satisfaction focused, very keen to details and a great team player. Throughout the years of my experience as a Customer Service Agent I have managed to learn skills that are that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy and calmness.

I look forward to working with you in providing excellent customer service and anything else you may need help with.