Jaquelyn Diamante

JAQUELYN DIAMANTE VA / SMM / SEO PROFESSIONAL SUMMARY CONTACT-- A Virtual Assistant with 10 years experience in the BPO field and 2 years experience in Freelancing Services. A committed, communicative, and detail-oriented professional who can help you manage and grow your business through Social Media, or generate - organic leads through SEO. Paranaque City, Philippines WORK EXPERIENCE linkedin.com/in/jaquelyndiamante/ EDUCATION B.S. IN BUSINESS ADMINISTRATION: SOCIAL MEDIA MANAGER MPChat | May 2017 - to present Manage the FB online page, effectively driving brand awareness, engagement, and traffic to the social media page. Continuously monitor online public relations and ensure the success of client programs. MAJOR IN MARKETING Posting and Scheduling of newly created content or curated University Of Makati, content with viral potential to achieve strong, visible social media Philippines presence. - SIGNAL VILLAGE NATIONAL HIGH SENIOR CUSTOMER SERVICE ASSOCIATE Convergys | Mar 2011 - July 2017 SCHOOL Handled Microsoft Frontline and Loyalty Program Signal Village, Taguig City Responsible for handling and managing Microsoft Partners account - thru phone, email and, chat support Responsible for educating customers with detailed product information EM’S ELEMENTARY SCHOOL Signal Village, Taguig City- TECHNICAL SUPPORT REPRESENTATIVE Accenture | Sept 2010 - Jan 2011 Handled AT&T DSL Internet Connection Responsible for installation and troubleshooting of AT&T modems and DSL Internet Connection PROFESSIONAL SKILLS Social Media Management CUSTOMER SERVICE ASSOCIATE West Contact Services | Feb 2009 - June 2009 Handled Cricket Account Excellent Communication Responsible for activating Cricket and non-Cricket phones Skills Responsible for educating customers w/ detailed product Email and Chat Support information through phone support White Hat SEO Google Adwords Link Building Strategy CUSTOMER SERVICE ASSOCIATE Teleperformance | Nov 2006 - Jan 2009 Handled Sprint Account Responsible for activation and billing concerns of Sprint phone TECHNICAL SKILLS customers Received Certificate of Excellence for the month of January 2008 Gmail Received Excellence in Quality Award for 2 consecutive months Microsoft Office (October and November 2008) (Word, Excel, PowerPoint, OneNote) Google Docs/Sheets/Drive REFERENCES Canva Slack Trello Google Adwords YoastSEO Julmar Grace Locsin Business Owner / Coach of FVA-- Aldwin Castro OTHER RELEVANT INFORMATION Operations Manager at Convergys-- VOLUNTEERISM: Give A Bag of Hope Convergy's (2016) Emmylou Fernandez Trainer at Convergys - LANGUAGES: English Filipino CERTIFICATIONS Hubspot Inbound Certification SkillSuccess Social Media Marketing Masterclass Certification Filipino Virtual Assistant Certification