Jason Runyon

JASON RUNYON-- PROFESSIONAL EXPERIENCE Category Manager-Hardlines 03/2018 – Present Carter Lumber, Kent, OH • Designate “Preferred Vendors” by negotiating best cost and overall net/net programs • Coordinate special buys with Inventory Control based on circumstance such as Show Buys • Mitigate margin loss due to vendor cost increases by utilizing vendor contracts • Line review when contracts are ending to make sure current vendor has the most aggressive costs • Reporting for Commodities such as Copper, PVC, Dimension SPF/Yellow Pine/Hem-fir, Treated Lumber and EWP including forecasting demand by market for all locations • Control issues within stores with any vendor and put out “fires” to prevent negative impact to the field’s bottom line Pricing/Inventory Analyst- 11/2015 – 03/2018 Carter Lumber, Kent, OH • Control inventory levels by analyzing details of SKU Maintenance by store, region and company • Provide cost analysis of new vendors for higher profit margin compared to existing product lines • Be the Random Lengths administrator by controlling supplier, freight and commodity weekly changes • Work with corporate vendors to ensure their product lines are being supplied and pricing is being maintained for optimal cost and retail levels • Be the “go-to guy” for system issues in the department for Microsoft Office and company Host issues • Work directly with all stores to make sure they are competitive within their own regions and markets to give them market and regional specific pricing and inventory levels compared to a company “normal” level Customer Integration Lead 06/2013 - 11/2015 Intigral Inc., Walton Hills, OH • Create and execute daily activity reports to update customers on status of in production units, late units, and truck departure/arrival times and glaze date accuracy. • Analyze labor reports for accuracy of production line reporting and make recommendations to VP of Operations which lines need to improve performance to maintain budgeted labor costs • Create and upload customer pricing changes (increases and new products) and also quarterly surcharges to existing or newly formatted price books • Cost analysis of aged glass product, finding ways to substitute product where needed to keep inventory rotating to avoid profit loss • Integrate new customers into systems software, training customers on Remote Order Entry program and quote system and answering all customer queries pertaining to systems issues. • Resolve all elevated customer service issues pertaining to account management, including expedited deliveries, managing production schedules and on time delivery and installs. Export Representative- South America and Asia 06/2011 - 06/2013 Timken Corporation, Canton, OH • Monitor the daily operations of customer accounts including pricing, quotes, schedule changes, and emergency transactions. • Improved on-time delivery to Korea and Japan by more than 37% over 2012 by adjusting shipping routes and working directly with freight forwarders. • Decreased wait at port of entry time from 63 days to 15 days, a 77% decrease, by working directly with Argentinean Consulate and their new regulations for certificate of origin of imports. • Consolidated Colombia shipments to bi-monthly compared to shipping when material available to save the customer over $19K per same day air charter shipments previously used. • Developed new packaging and labeling for intercompany shipments to the Japan warehouse, saving 13% on total shipping costs to Japan. • Developed and maintained analytical tools in Microsoft Excel to examine/analyze all open-order Bookings for all sectors of North America Business Processes, going from over $4.1 million open as of 4/2012 to just over $1 million, a 66% decrease, as of 12/2012. Client Satisfaction Supervisor 12/2010 - 04/2011 Arthur Middleton Capital Holdings, North Canton, OH • Managed 17 employees, mentoring them to effectively lower average call handle time from 7:55 down to 4:35 resulting in higher customer call volume to be answered. • Organized, developed, and conducted sessions with team to proactively identify types of customer complaints and continuous improvement processes resulting in a 24% decrease in escalated calls sent to management compared to same time a year ago. • Engaged with regulatory agencies, (i.e. Better Business Bureau, State Attorney General) to collaborate on escalations and how to resolve them. • Collaborated with the Information Technology department on system functionality and test runs of new products and reimplementation. Diagnosed issues with programs such as Microsoft Dynamics AX, Natural, and Microsoft Office. • Contributed in the testing implementation phase of the Natural Operating System to Microsoft Dynamics AX open platform. Customer Service Representative 11/2009 - 12/2010 Ameridial, North Canton, OH • Key contribution to the GHI Health Insurance project, providing excellent customer service to its members. • Supported management by filling in as supervisor while they were absent to ensure proper inbound call procedures were followed and integrity of customer service was not diminished. • Trained 22 new employees on company software, Seibel 7, on all levels from logging in to how to navigate through each field of information. • Assisted in the setup of a new office, ensuring that computers and telephones had network capabilities and functionality mirroring that of GHI and Emblem Health Call Centers. Medical Collector 04/2008 - 08/2009 Escallate, North Canton, OH • Engaged with past due customers directly through the phone and in person regarding payment terms of medical bills. • Followed HIPPA and FDCPA guidelines to ensure legal collection practices were utilized. • Contributed to management meetings by presenting analytical data of monthly history of average call time, dollar amount collected for the month and breakdown of any regulatory infractions per collector. Account Manager, Assistant Manager, Executive, Store Manager 10/2000 - 07/2007 Rent a Center, Canton, OH • Managed 370 accounts to ensure timely payment of delinquent accounts. • Developed training material for new and existing employees to keep current with new technology, company policies and latest trends in rent to own business. • Organized store functions such as open house, end of year sales, tax time sales events to draw in customers in the attempt to drive up sales figures for the store. EDUCATION Bachelor of Science in Criminal Justice and Computer Crime Kaplan University Cumulative GPA 3.98- Summa Cum Laude Academic Achievements: • President’s Club • Dean’s List • National Society of Collegiate Scholars • Alpha Beta Kappa Honor Society 10/2012 Technology Experience • • • • • • • • • • • • • Microsoft Dyanamics AX Domo SQL Blockchain Development Mac/IOS BRIO Tradeshpere Hyland Systems (OnBase) HighTouch SAP Siebel Cryptocurrency Tokens (ERC20) Smart Contracts