My name is Javani and I have 2 years & 2 months of experience in customer service. I have worked with Sutherland Global Services on Amazon and in that time I was promoted to supervisor and also to QA (Quality Analyst) because of my expertise and skillset. I have also been awarded for the top agent of the month on multiple occasions and also the top agent for the year of 2018 which was my first year since joining Sutherland. I even have experience in IT using Microsoft Word and Microsoft Excel to proofread and edit documents and also to enter data so I'm highly qualified.