Javier Santiago Florez Navas

Javier Santiago Florez Navas Carrera 3 # 19-75, Chía, Cundinamarca 250002 H:- • M:- •- Professional Summary Dedicated professional highly effective at maintain and installing software and hardware for laptop and desktop computers. Great experience on customer support, remote customer support, software support, sales and some others. Seeks a role offering opportunities for long term professional growth and development. Skills • • • • • • • • • • 80 words per minute typing Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint Desktop and Laptop repair Internal components installation Software Libraries maintenance Anti-Virus solutions Internet Setup and repair File transfers expert Mobile data devices installation Self-Starter Focused • • • • • • • • Innovative Thinker Patient Routing Protocols knowledge Excellent communication skills, both written and verbal. Knowledge on http/ftp/sftp/ssh protocols Network administration Database administration ACD/MIS platforms Employment History IT and Maintenance Coordinator, Sodexo (DOW Chemical Contractor), Diagonal 92#17a-42 (August 2016 – March 2017) Achievements and responsibilities: • • • • • • • • Mobile phone support, management, app support and enterprise plan management. SharePoint designer administrator and developer. Maintenance coordination handling providers and certain maintenance activities when needed. Public services reports, follow up and planning on costs reduction. Team Management, giving up feedback on a daily basis to a group of people. Project planation. Administrative support, bills management, reporting, several meeting taken within the week. Information and technologies security member, providing guidance to every user on what kind of behaviors are not admitted within the company, taking care of several security risks reported myself or any member of my team. Bilingual Desktop IT Analyst, Teleperformance Colombia, Avenida Calle 26 # 92-32 (August 2015 – May 2016) Achievements and responsibilities:    • • • • Set up and configured hardware and software on company equipment.  Restored data, operating systems, files, documents and drivers  Resolved computer hardware and software, printing, installation, word processing, email an operating systems issues.  Installed software including Windows 7, 8, 8.1 and 10, Linux, Ubuntu, Microsoft Office Packages, Adobe reader, Java, all basic Software required by a computer, CMS, Nice IEX, Nomus, etc.  Team Leader, Teleperformance Colombia, Avenida calle 26 #92-32 (February 2015 – August 2015) Achievements and responsibilities:    • Personel Management  • Metrics reporting.  • Sales training for my team members.  • Providing feedback to have the call quality improved in order to increase the customer satisfaction.  Technical Support Specialist, Teleperformance Colombia, Avenida calle 26 #92-32 (August 2013 – February 2015) Achievements and responsibilities:   • • • Call flow handling and technical support response for customers needs.  Managing incoming phone calls.  Sales advisor advisory.  Customer Account Executive, Convergys, Calle 127 # 7a-28 (December 2012 – April 2013) Achievements and responsibilities: :  • Managed call flow and responded to technical support needs of customers.  • Evaluated and responded to incoming sales lead and requests for technical support assistance.  • Demonstrated professionalism and courtesy with customers at all time.  Education Colombian Catholic University – Electronic and telecommunications engineering (January 2017 – Present) Electronic and telecommunications engineering provides knowledge of: Project planation, implement and evaluate networks and telecommunications systems, analyze, design, build and implements analog based electronic systems. LaSalle University – Automatization Engineering (January 2012 – 2016) - 6 semesters Automatization engineering provides knowledge of: Mechanical Design, computer Science, Hardware development, control engineering and industrial communications nets. Location: Carrera 2 No. 10-70,-,- Global Knowledge – CCNA Certificate (October 2016 – January 2017) – Pending Certification Exam Cisco Certified Network Advisor is a course provided by cisco which gives the required knowledge to install, program and give maintenance to almost any kind of Switch, router, Aps’ or any equipment used within a network platform. NEXT University (December 2015 - Unconcluded) • WEB Development course.  Colegio Nacional Diversificado de Chia (Systems Technician) (High School Graduated December 2011) • Coursework in Software Engineering and Basic Database Systems. Colegio Americano de Barranquilla – Bilingual school (6th to 9th grade) Colegio San Carlos – Bilingual school - Calle 192 # 9-45 (Up to Fifth Grade) Hobbies & Interests I love playing piano on my free time, also whenever I have time I use to practice Karate, football and basketball. I love programing and I learned almost all what I know by my own. I enjoy taking risks which involve a new ability to be acquired. On a future I will also study Telecommunications engineering, this because after I started working on this field, I realized this is amazing and I’ll love improve my knowledge on it. References Personal Reference: Work Reference: Jairo Enrique Florez Gaitan, Father M:- H:- Daniel Medina, Desktop Leader for Teleperformance Colombia. M:- W: - ext 51050 Carlos Madrid Friend and ex-cowerker: M:- Marlly Aguilera, Contract Admin For Sodexo Colombia M:-