Jay Alcantara

JAY ALCANTARA Mobile: - Skype: live:jaybalcantara20 Email:-Address:15 Chief Medina St. Barangay Kalayaan Angono, Rizal Philippines 1930 OBJECTIVE Enjoys working in a fast-paced, highly motivated and seeking more opportunity to expand my knowledge and career growth. WORK EXPERIENCE FIS Global Solutions Philippines (American Express Customer Associate II) 9th Floor ECOPLAZA Building, 2305 DOn Chino Roces Extension, Makati City Philippines November 23, 2017 ● ● ● ● ● ● ● Started as a Tax Specialist (Seasonal Account, during Tax Season in the United States) that handle calls about Tax Refund from IRS and/or State Offices and answering general questions about tax from the Customers/Cardmembers. We’re guiding Cardmember on how to register their American Express Serve Prepaid Card, providing steps on how to reset Password, PIN and update some information on their account. Assisting Customers/ Cardmembers that choose our products in partnership with Jackson Hewitt, Credit Karma, and TaxSlayer. Make sure we are providing accurate information to our Customers/Cardmembers. After One Month of taking Tax Calls, I was endorsed to the Regular Serve and Bluebird Account and I gained a lot of knowledge from there. Promoting our Product to our Customers/Cardmembers by means of World Class Customer Service After my regularization, I was promoted again as a Dispute Specialist and Relationship Care Consultant that handles Supervisor Calls. In less than a year I was able to reach those milestones and that was amazing. From my experience, I enhanced my Customer Service Skills and I know that I still have a lot of Skills to explore. SLI Solutions Inc. (Admin Utility) ​31st Floor Burgundy Corporate Tower, 252 Sen. Gil Puyat Avenue Makati City April 2014 - June 2017 ● ● My responsibilities include assisting Administrative and Human Resource Staff on office tasks. Assisting foreign employee with their miscellaneous needs since they’re not familiar with the place. EDUCATIONAL BACKGROUND Technological Institute of the Philippines Bachelor of Science in ​CIVIL ENGINEERING Taytay National High School Secondary Education PERSONAL INFORMATION Age Date of Birth Height Weight Civil Status Citizenship : : : : : : 34 years old July 20, 1984 5’0’’ 109 lbs Single Filipino CHARACTER REFERENCES References available upon request. I hereby certify that the above information is true and correct to the best of my knowledge. ​Jay Alcantara