Jaymie Rick V. Camaongay

JAYMIE RICK CAMAONGAY INSIDE SALES ASSOCIATE PERSONAL PROFILE Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. CONTACT SKILLS Exceptional communication and networking skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results WORK EXPERIENCE Pronexis, Sales and Support Expert JAN 2021 - JULY 2021 Apovel Subd Bulua. Cagayan de Oro City Philippines 9000 mynameisjaymie@gmai l- Setting up appointments for various home improvement brands in the US and Canada Engaged with customers to effectively build rapport and lasting relationships. Provided positive first impressions to welcome existing, new and potential customers. Cognizant, Senior Process Executive JAN 2020 - JULY 2020 EDUCATION Ateneo de Cagayan - Xavier University Bachelor of Science in Psychology, 2012 Audited records on a regular basis to ensure accuracy and completeness of all files. Corrected incomplete files by contacting appropriate personnel and tenaciously following up on the resolution. Ensured all patient records were promptly and accurately processed. Handling all incoming/outgoing calls of the call center. Eperformax, Customer Care Specialist JUL 2019 - DEC 2019 Identify case issues and evidence needed, based on the analysis of charges and complaints. Research, document, rate, or select alternatives for the best phone plan for the client. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Teleperformance, Customer Service Specialist/Coach NOV 2016 - MAY 2019 Facilitated product training that translates into results. Equipped new hires with the necessary skills to be successful in operations. Provides expert solutions to customer's banking needs. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.