Jayson Juanitas

 JAYSON BONGAT JUANITAS, CLSSYB, ICA Certificate: International Advanced Certificate In Anti Money Laundering International Compliance Association Certified Lean Six Sigma Yellow Belt Block 26 Lot 29 Soldier’s Hills 4 Molino 6, Bacoor, Cavite City E-mail address: -Mobile#:- BPO/KPO Professional with 16 years of expertise in banking KYC CDD, AML CFT review, data management and research, selling, customer service, collections, supervisory works, people management, training and facilitation. HSBC Private Banking Financial Crime Compliance Transaction Monitoring Senior Associate- SME Analyst Trainer (STA) May 16, 2018- Present Pro-actively gather intelligence from media reports and appropriate websites to identify customers of HSBC involved in crime/ML/terrorism etc. Build on their knowledge of latest Anti Money laundering trends. Create a narrative on the investigation process which includes checking if KYC of the profile is updated. Ensure narratives include updated KYC details, summary of transactions, review of transaction and recommendations. Ensure cases are completed within 60 days period. Conduct background screening on clients and counterparties in world check , lexis nexis and google search ( internal and external system) and check if there are any negative news which pertains to them and mitigate accordingly Liaise with Money Laundering officer if escalation is needed for any anomalous transaction. Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks. Persistently seeks out and interprets information, evidence and gaps and uses their business and specialist knowledge to identify and highlight root causes. Uses appropriate processes and analytical methods to scrutinize and objectively evaluate data and information in order to investigate and eliminate actual or potential risks or compliance breaches. Production of updates and/or relevant MI reporting to management and onshore team. Uses appropriate processes and analytical methods to scrutinize and objectively evaluate data and information in order to investigate and eliminate actual or potential risks or compliance breaches. Develops knowledge of business activities so as to better understand and clearly articulate the nature of compliance issues and the actual and potential risks associated with them in terms that are meaningful for the business. Achieve the levels of productivity and quality as per the standards, agreed for the process. All data requirements (timesheets and process information) is accurately updated in a timely manner HSBC-GSC Production Quality Controller (KYC,Cdd,Aml) ( HK, MENA, AU, PH and Central Screening Team) March 11,2015- May 15 , 2018 Ensuring that high quality standards are maintained for all KYC profiles that are approved and submitted by the individual in line with the productivity targets for each jurisdiction and Performance Level Agreement, Conduct weekly coaching sessions to the managed analyst to ensure errors are not repeated. Checks error trends and liaise with training department for training needs analysis Collaborate with team managers to ensure that analysts are engaged with their task and they can finish cases in a timely manner Ensure that analyst are knowledge with money laundering trends and are abreast with HK laws and regulation Supporting  in updating KYC profiles in accordance with the Group Policy, obtaining documents as required and undertaking due diligence Ensuring that all profiles are approved within the established standards of the Group, Work with the KYC Analysts to ensure timely completion of profiles and prioritize workload to meet objectives of the KYC team, Proactive highlighting of audit and compliance issues to the management team. Ensure that all existing audit recommendations within their remit are closed out, Raising Production Quality issues.  Work with QA team to implement all Quality improvement recommendations within the production team, HSBC-GSC KYCS Analyst  November 19, 2013-March 10,2015 (1 year and 3 mos) ∙        To provide a timely, high quality and flexible KYC and Client identification for clients wishing to do business with HSBC.  ∙         Analyze the risk associated with the client and provide approval from a technical perspective prior to seeking Relationship Management approval. ∙        Undertake reviews of extended due diligence to assess risk. Provide comments and escalate to Compliance for agreement and approval. ∙        Recommend/undertake further due diligence where required. Refer adverse findings to Compliance and the Business. Ensure a conclusion is reached with regard to risk, additional due diligence or exit. ∙        Perform research via internal and external sources, gather and analyze documentation in accordance with regulatory CIP/KYC requirements.   ∙        Undertake all World Check/OFAC hits to determine course of action. Refer to Compliance and the Business as required.   ∙        Participate in the implementation of the KYC workflow system       Extensive liaison with business area and provision of advice on the requirement for supporting documentation and information as necessary. ∙        Respond efficiently to other “ad hoc” requests for assistance from business and KYC. ∙        Prepare/Review KYC profiles in accordance for sign off in accordance with the Group Policy, KYC ID Matrix, local regulatory requirements and  Sign Off Authority. ∙        Ensure KYC due diligence reviews are undertaken to the required quality and detail on a timely basis. ∙        Ensure the KYC escalation policies are followed. ∙        Assist to implement production and distribution, as appropriate, of relevant MI to both business and KYC Utility Management. ∙        Ensure all documents are loaded in the document image system, with appropriate indexation. ∙        Adheres strictly to compliance and operational risk controls in accordance with the Bank and regulatory standards including USA Patriot Act and Bank Secrecy Act requirements, internal policies and practices; reports control weaknesses, compliance breaches and operational loss events. ∙        To implement the Group compliance policy locally by containing compliance risk in liaison with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators. ∙        Complete other responsibilities, as assigned. ANZ GLOBAL SERVICES Senior Operations Officer April 2013-September 10,2013 Delivers exceptional and personalized service and support to producers, providers and policy holders by responding to inquiries and questions, providing information, researching and resolving complaints with a sense of urgency and a proactive approach in order to ensure customer satisfaction within corporate guidelines. Reviews, evaluates and processes policy changes in accordance with department and company standards. Trains and mentors team members to ensure they reach higher level of productivity and accuracy. Participate in special projects and assists and supports team Manager as required. Supports in monitoring productivity and runs reports to determine volume of pending cases and requests. May assign cases and/or incoming emails to team members according to workload levels and complexity in order to ensure that productivity and quality service levels established by the Company are met. Assists junior level team members with questions and problems related to policies, claims, departmental and company procedures. Trains and mentors team members to ensure they reach a higher level of productivity and accuracy and adhere to company process, procedures and guideline Handles calls and emails from agents, providers and policy holders delivering exceptional personalized customer service. Responds to all types of inquiries and questions regardless of issue Metrixa Senior Consultant July 2012-April 2013 Provided advisory and customer service inquiries JP MORGAN CHASE N.A. Customer Support Advisor Fort Bonifacio Global City, Taguig May 1, 2008 to July 27, 2012 The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with dealers and sales TELUS PHILIPPINES INTERNATIONAL (formerly Ambergris Solutions Inc). Resolutions Specialist Fort Bonifacio Global City, Taguig Nov 29, 2004 to April 28, 2008 (3 years, 7 months) handles escalated/difficult calls responsible in giving coaching opportunities for regular agents handles a team of 12 agents with focus on Customer Satisfaction improvement responsible in taking over as an OIC for a team if the team captain is unavailable Customer Service Associate handles enrollment and billing calls SKILLS/PROFICIENCY Well-versed in spoken and written English and Filipino. Proficient in Microsoft Word, Excel and PowerPoint Presentation. TRAININGS and CERTIFICATIONS EXCELLENCE AT WORK JP Morgan (2010) LEAN SIX SIGMA HSBC (May 2014) HSBC TRAINING SKILLS FOR OPERATIONS TRAINERS (TRANSFORM) (Sep 2014) HSBC Technical Training Techniques ( Jan 2018) HSBC Coaching for Success (CFS) - Feb 2018 AWARD AND RECOGNITION JP MORGAN CHASE Commendation’s Hall of Fame Awardee HSBC GBM ONBOARDING SPOT AWARDEE Q3-2014 HSBC GBM ONBOARDING SPOT AWARDEE May 2016 HSBC GBM SPOT AWARDEE APRIL 2016 KYC Top Performer for Productivity for AU region – July 2017 KYC Top Performer for Productivity for AU region – August 2017 HSBC KYC SPOT AWARDEE October 2017 Universidad de Manila Bachelor of Mass Communucation 2001 - 2003 AMA Online University Ab English 2016-Present PERSONAL INFORMATION Age: 36 Birth date: January 17, 1984 Birthplace: Manila