Jayvee Ivy Garcia

- #175 Kadaklisan Street, Brgy. Victoria Luna, La Union Philippines - JAYVEE "IVY" GARCIA 13+ YEARS OF EXCELLENT SERVICES OPERATIONS & PROJECT MANAGEMENT EXPERT RECRUITMENT EXPERT GENERAL & ADMIN VIRTUAL ASSISTANCE EXPERT HIGHLIGHTS OF QUALIFICATIONS: • Ability to Create and maintain organizational and individual scorecard systems. • Ability to Track and analyze compliance to call centre service standards Excellent multi-tasking skills. • Proficient with Excel, Access, Windows – DOS, word processing and screen navigation. • Strong communication and problem-solving skills both written and verbal. • Excellent time management and organizational skills. • Self-motivated and able to work independently. • Remarkable Ability to Analyze and track historical call volume, seasonal variations and trends. SKILLS Recruitment 95% Operations and Project/Team Management 95% Admin and Operations 95% JOB EXPERIENCE DSDT (DETROIT SCHOOL FOR DIGITAL TECHNOLOGY) LEAD CAREER COACH FEBRUARY 2021 - FEBRUARY 2022 ● CAREER COACH INTRODUCING IT TALENTS TO GREAT COMPANIES. ● PROACTIVELY DEVELOPING PARTNERSHIPS WITH ASSIGNED COHORTS OF STUDENTS/GRADUATES AND PROVIDING CONSULTATIVE SERVICES GEARED TOWARD CAREER PLANNING AND JOB SEARCH STRATEGIES. ACTIVITIES INCLUDE BUT ARE NOT LIMITED TO: COACHING ON EFFECTIVE RESUME WRITING, USE OF SOCIAL MEDIA IN JOB SEARCHING, EFFECTIVE JOB SEARCH STRATEGY, NETWORKING ADVICE AND CONDUCTING MOCK INTERVIEWS. MENTORING AND COACHING STUDENTS IN THEIR DEVELOPMENT OF LIFE SKILLS SUCH AS TIME MANAGEMENT, BUSINESS ETIQUETTE, COMMUNICATION AND OTHER SOFT SKILLS TO ASSIST STUDENTS IN BECOMING STRONG CANDIDATES FOR EMPLOYMENT IN THE IT FIELD. PARTNERING WITH PG FACULTY MEMBERS TO INCREASE AWARENESS OF IN-FIELD EMPLOYMENT OPPORTUNITIES AND EDUCATING STUDENTS ON OCCUPATIONAL DIRECTIONS WITHIN THEIR PROGRAM OF STUDY. DEVELOPING AND/OR FACILITATING INTERACTIVE TRAINING SESSIONS/WEBINARS THAT MATCH STUDENTS' NEEDS. PLANNING, MANAGING AND HOSTING INDUSTRY OR SCHOOL-SPECIFIC JOB FAIRS. THIS INCLUDES THE RESEARCH AND PROACTIVE OUTREACH TO POTENTIAL EMPLOYERS; AS WELL AS MARKETING PLANNED EVENTS TO STUDENTS. ASSUMING FULL OWNERSHIP FOR THE COLLECTION, ANALYSIS AND REPORTING OF GRADUATE EMPLOYMENT OUTCOMES AND SERVICE-RELATED METRICS FOR ASSIGNED STUDENT COHORTS. CONTACTING AND SETTING UP MEETINGS WITH IT COMPANIES. ASSISTING STUDENTS IN EDITING RESUMES, BUILDING THEIR LINKEDIN PROFILES, INTERVIEW PREPARATION AND PRACTICE EXAMS. CONDUCTING SOFT SKILLS AND JOB SEARCH TRAINING FOR IT STUDENTS. JOB SEARCH INFORMATION TECHNOLOGY AND DIGITAL MEDIA JOBS FOR DSDT GRADUATES. ● ● ● ● ● ● ● ● ● VIRTUAL PRIME LLC DIRECTOR MARCH 2017 – FEBRUARY 2021 ● COLLECT AND MANAGE BUSINESS REQUIREMENTS ● UNDERSTAND SAP TEMPLATES AND SOLUTIONS ● OBTAIN AND VALIDATE BUSINESS REQUIREMENTS ● ENSURE MASTER DATA IS PROPERLY VALIDATED AND CLEANSED ● VALIDATE TECHNICAL SPECIFICATION WITH BUSINESS AND FUNCTIONAL TEAM ● MANAGE PROJECT PRIORITIES WITH BUSINESS AND STAFF ● VALIDATE AND CONTROL BUSINESS ALIGNMENT WITH TEMPLATES ● ASSIST PRODUCTION SUPPORT TEAM IN RESOLVING CRITICAL PRODUCTION ISSUES AND ASSIST WITH ROOT CAUSE ANALYSIS ● ENSURE THE PROJECTS ARE DELIVERED ON TIME AND ON BUDGET ● PROVIDE PROJECT SCHEDULES AND UPDATES ● SUPPORT THE TEAM FROM THE INITIAL TO THE FINAL PHASE ● MAKE SURE THAT PROCESSES ARE RUNNING SMOOTHLY WITH RESULTS ● MANAGE RECRUITMENT CYCLE ● MANAGING ALL DEPARTMENTS AND REVIEWING/TRACKING PERFORMANCES BASED ON KPI SET ● RUN AND MANAGE ALL PROJECT MEETINGS FROM SCOPING, PROGRESS TO HANDOVER MEETINGS ● ENSURE PROJECT DEADLINES ARE MET AND TRACK PROJECT RISKS AND ISSUES, PROVIDING SOLUTIONS AS REQUIRED BRIGHTGREEN ADMIN & OPERATIONS APRIL 2017 – MAY 2019 ● SYSTEMS ADMINISTRATION ● SERVICE RELATIONSHIP MANAGEMENT ● SERVICE CONTACTS MANAGEMENT THROUGH GOOGLE CONTACTS ● SECURITY (SYSTEMS) MONITORING ● INSURANCE ● BUILDING MANAGEMENT – OFFICE AND WAREHOUSE ● OPERATIONS CALENDAR MANAGEMENT ● VEHICLE MANAGEMENT ● DOMAIN MANAGEMENT ● DOMAIN CALENDAR MANAGEMENT ● CORPORATE AND SOCIAL RESPONSIBILITY ● SOFTWARE MANAGEMENT ● ASSET MANAGEMENT - COMPUTERS AND ASSET MANAGEMENT – MOBILE DEVICES ● TELECOMMUNICATIONS MANAGEMENT ● ENERGY MANAGEMENT – COST/UNITS ● OFFICE POLICIES ● MISCELLANEOUS OPERATIONAL TASKS ● CALCULATION OF SALES COMMISSIONS ● VISA APPLICATIONS ● KPI MONITORING GOLD REALTY EXECUTIVE VIRTUAL ASSISTANT AS A FREELANCER MARCH 2016 – APRIL 2017 ● MANAGING SOCIAL MEDIA ACCOUNTS ● DAILY OPERATION OF STATUS POSTING AND VIDEOS TO LINKEDIN ● DATA ENTRY ● DATA MINING AND LEAD GENERATION ● TELEMARKETING AND APPOINTMENT SETTING SMP MORTGAGE, INC EXECUTIVE ASSISTANT AS A FREELANCER MARCH 2016 – APRIL 2017 ● MANAGING SOCIAL MEDIA ACCOUNTS ● DAILY OPERATION OF STATUS POSTING AND VIDEOS TO LINKEDIN ● DATA ENTRY ● DATA MINING AND LEAD GENERATION PEPPERMONKEY MEDIA, LLC OPERATIONS AND RECRUITMENT MANAGER MARCH 2016 – APRIL 2017 ● MANAGING COMPLETE RECRUITMENT LIFE-CYCLE FOR SOURCING THE BEST TALENT FROM DIVERSE CHANNELS AFTER IDENTIFICATION OF MANPOWER REQUIREMENTS. SUPERVISION, PUBLIC RELATIONS, MARKETING, PROFITABILITY AND SALES, SERVICE, REPORTING, CAPITAL REQUIREMENTS, AND OTHER DUTIES AS ASSIGNED BY THE BOARD OF DIRECTORS. MAINTAIN A POSITIVE ATTITUDE THAT PROMOTES TEAMWORK WITHIN THE COOPERATIVE AND A FAVOURABLE IMAGE OF THE COOPERATIVE. HANDLING SUCCESSION PLANNING TO INCLUDE HUMAN RESOURCE REQUIREMENTS IN CONSULTATION WITH HEADS OF DIFFERENT FUNCTIONAL & OPERATIONAL AREAS AND CONDUCTING SELECTION INTERVIEWS. DEVELOPING & IMPLEMENTING STRATEGIES FOR SCREENING/RECRUITMENT TO COMBAT HIGH ATTRITION RATES & RETAIN TALENT. PLANNING, COORDINATING AND EXECUTING HEADHUNTING PROCESS; MAINTAINING A COMPREHENSIVE DATA BANK OF ALL EMPLOYEES WITH A VARIED BACKGROUND. IDENTIFYING CANDIDATES ON THE BASIS OF TECHNICAL REQUIREMENTS, SCHEDULING INTERVIEWS AND VERIFYING CANDIDATES’ CREDENTIALS & CAREER EXPECTATIONS. PLANNING HUMAN RESOURCE REQUIREMENTS IN CONSULTATION WITH HEADS OF DIFFERENT FUNCTIONAL & OPERATIONAL AREAS; COORDINATING WALK ININTERVIEWS. HANDLING ALL THE FUNCTIONS FROM RELEASING OFFER LETTERS TO EMPLOYEE ON-BOARDING. ● ● ● ● ● ● ● ● ● DEVELOPS, PLANS, AND OVERSEES THE EXECUTION AND PERFORMANCE OF MULTICHANNEL DIGITAL AND ECOMMERCE MARKETING STRATEGIES AND CAMPAIGNS IDENTIFIES CRITICAL CONVERSION POINTS AND DROP-OFF POINTS AND OPTIMIZES USER FUNNELS MANAGES AND MAINTAINS DIGITAL MARKETING STAFF BY SELECTING, ORIENTING, TRAINING, COUNSELING, AND DISCIPLINING EMPLOYEES, PLANS, MONITORS, AND APPRAISES JOB RESULTS CREATES AND SCHEDULES BLOG POSTS FOR DIFFERENT NICHES. MAINTAINS AND MANAGES CLIENT WEBSITES USING WORDPRESS. HANDLES E-MAIL MARKETING CONCEPTUALIZE, CREATES, SCHEDULES, AND ASSESSES CONTENT PERFORMANCE FOR DIFFERENT SOCIAL MEDIA PLATFORMS. QA FOR CLIENT WEBSITES TO MAKE SURE THAT ALL ASPECTS ARE WORKING FOR DESKTOPS, TABLETS, AND MOBILE PHONES. CREATES MONTHLY PERFORMANCE REPORTS FOR ORGANIC AND PAID CAMPAIGNS ACROSS ALL SOCIAL MEDIA PLATFORMS OF THE COMPANY ● ● ● ● ● ● RESCOTT, LLC PROJECT MANAGER & HR LEAD FEBRUARY 2015 – MARCH 2016 ● PLAN AND IMPLEMENT PROJECTS ● HELP DEFINE PROJECT SCOPE, GOALS AND DELIVERABLES ● DEFINE TASKS AND REQUIRED RESOURCES ● COLLECT AND MANAGE PROJECT TEAM ● MANAGE BUDGET ● ALLOCATE PROJECT RESOURCES ● CREATE SCHEDULE AND PROJECT TIMELINE ● TRACK DELIVERABLES ● SUPPORT AND DIRECT TEAM ● LEAD QUALITY ASSURANCE ● MONITOR AND REPORT ON PROJECT PROGRESS ● PRESENT TO STAKEHOLDERS REPORTS ON PROGRESS AS WELL AS PROBLEMS AND SOLUTIONS ● IMPLEMENT AND MANAGE CHANGE WHEN NECESSARY TO MEET PROJECT OUTPUTS ● EVALUATE AND ASSESS THE RESULT OF THE PROJECT ELANCE AND UPWORK JUNIOR PROJECT MANAGER AS A FREELANCER FEBRUARY 2015 – MARCH 2016 ● WORKED AS PART OF PROJECT MANAGEMENT AND RECRUITMENT DIVISION AND HANDLING AN OFFSITE TEAM OF RECRUITER FOR PHILIPPINE OPERATIONS. ● REDUCED TTF ( TIME TO FILL) AND CPH ( COST PER HIRE) TO THE HIGHEST POSSIBLE LEVEL ● MANAGED AN ONSITE AND OFFSITE TEAM OF AROUND 20+ EXECUTIVES. MADE DAILY, WEEKLY, MONTHLY REPORTS FOR EFFECTIVE TRACKING. ● INVOLVED WITH LEADERSHIP HIRING AND HIGH LEVEL/CONFIDENTIAL POSITIONS FOR THE COMPANY. ● SUCCESSFULLY ORGANIZED WALK-IN DRIVES. ● TRANSLATING BUSINESS DIRECTIONS INTO ACTIONABLE HIRING NEEDS, ADVISING ON RISK AND WORKING CLOSELY WITH A LEADERSHIP TEAM ON THE DESIGN AND DEVELOPMENT OF RECRUITING FOCUS AREAS TO DELIVER BUSINESS COMMITMENTS. DEVELOPING AND DRIVING AN EFFECTIVE RECRUITMENT CHANNEL MANAGEMENT STRATEGY FOR THE BUSINESS ENSURING BEST IN CLASS TALENT FOR THE ORGANIZATION AT OPTIMUM COST. THIS INCLUDES ARTICULATING AND IMPLEMENTING AN EFFECTIVE STRATEGY FOR DRIVING PERFORMANCE OF THE RECRUITMENT FUNCTION THROUGH CHANNELS LIKE SEARCH FIRMS, REFERRALS, SOCIAL MEDIA, JOB BOARDS ETC. DESIGNING RECRUITMENT TOOLS AND PROCESSES THAT RELATE DIRECTLY TO BUSINESS NEEDS, INCLUDING SELECTION AND ASSESSMENT TOOLS, CUSTOMIZED SOURCING INITIATIVES AND TALENT MANAGEMENT BEST PRACTICES. ● ● ● ● ● DESIGNING RECRUITMENT TOOLS AND PROCESSES THAT RELATE DIRECTLY TO BUSINESS NEEDS, INCLUDING SELECTION AND ASSESSMENT TOOLS, CUSTOMIZED SOURCING INITIATIVES AND TALENT MANAGEMENT BEST PRACTICES. HANDLING THE VENDOR MANAGEMENT PROCESS, SETTING THE DEADLINES/ SLA’S FOR ALL THE VENDORS/MONITORING THEIR PERFORMANCE ON A QUARTERLY BASIS. RECRUITMENT OF ALL LEVELS OF CANDIDATES (FRESHERS, DEVELOPERS, TECH LEADS, PROJECT LEADS, PROJECT MANAGERS, GLOBAL SALES HEADS, PRACTICE DIRECTORS, BUSINESS DEVELOPMENT MANAGERS, DELIVERY LEAD/HEAD, ETC). ● ● CANHITECH TECHNOLOGIES PRIVATE LIMITED COUNTRY BUSINESS MANAGER (PHILIPPINE OPERATIONS) JANUARY 2014 – FEBRUARY 2015 ● SUPERVISION, PUBLIC RELATIONS, MARKETING, PROFITABILITY AND SALES, SERVICE, REPORTING, CAPITAL REQUIREMENTS, AND OTHER DUTIES AS ASSIGNED BY THE BOARD OF DIRECTORS. MAINTAIN A POSITIVE ATTITUDE THAT PROMOTES TEAMWORK WITHIN THE COOPERATIVE AND A FAVOURABLE IMAGE OF THE COOPERATIVE. HANDLING SUCCESSION PLANNING TO INCLUDE HUMAN RESOURCE REQUIREMENTS IN CONSULTATION WITH HEADS OF DIFFERENT FUNCTIONAL & OPERATIONAL AREAS AND CONDUCTING SELECTION INTERVIEWS. MANAGING COMPLETE RECRUITMENT LIFE-CYCLE FOR SOURCING THE BEST TALENT FROM DIVERSE CHANNELS AFTER IDENTIFICATION OF MANPOWER REQUIREMENTS. DEVELOPING & IMPLEMENTING STRATEGIES FOR SCREENING/RECRUITMENT TO COMBAT HIGH ATTRITION RATES & RETAIN TALENT. PLANNING, COORDINATING AND EXECUTING HEADHUNTING PROCESS; MAINTAINING A COMPREHENSIVE DATA BANK OF ALL EMPLOYEES WITH A VARIED BACKGROUND. IDENTIFYING CANDIDATES ON THE BASIS OF TECHNICAL REQUIREMENTS, SCHEDULING INTERVIEWS AND VERIFYING CANDIDATES’ CREDENTIALS & CAREER EXPECTATIONS. PLANNING HUMAN RESOURCE REQUIREMENTS IN CONSULTATION WITH HEADS OF DIFFERENT FUNCTIONAL & OPERATIONAL AREAS; COORDINATING WALK ININTERVIEWS. HANDLING ALL THE FUNCTIONS FROM RELEASING OFFER LETTERS TO EMPLOYEE ON-BOARDING. ● ● ● ● ● ● ● ● IDENTITY SECURITY AUSTRALIA CUSTOMER SUPPORT MANAGER AS A FREELANCER OCTOBER 2014 – DECEMBER 2014 • PROVIDING HELP AND ADVICE TO CUSTOMERS USING YOUR ORGANIZATION’S PRODUCTS OR SERVICES. • COMMUNICATING COURTEOUSLY WITH CUSTOMERS BY TELEPHONE, EMAIL, LETTER, AND FACE TO FACE. • INVESTIGATING AND SOLVING CUSTOMERS' PROBLEMS, WHICH MAY BE COMPLEX OR LONG-STANDING PROBLEMS THAT HAVE BEEN PASSED ON BY CUSTOMER SERVICE ASSISTANTS; • HANDLING CUSTOMER COMPLAINTS OR ANY MAJOR INCIDENTS, SUCH AS A SECURITY ISSUE OR A CUSTOMER BEING TAKEN ILL. • ISSUING REFUNDS OR COMPENSATION TO CUSTOMERS. • KEEPING ACCURATE RECORDS OF DISCUSSIONS OR CORRESPONDENCE WITH CUSTOMERS; • PROVIDING HELP AND ADVICE TO CUSTOMERS USING YOUR ORGANIZATION’S PRODUCTS OR SERVICES. • COMMUNICATING COURTEOUSLY WITH CUSTOMERS BY TELEPHONE, EMAIL, LETTER AND FACE TO FACE. • INVESTIGATING AND SOLVING CUSTOMERS' PROBLEMS, WHICH MAY BE COMPLEX OR LONG-STANDING PROBLEMS THAT HAVE BEEN PASSED ON BY CUSTOMER SERVICE ASSISTANTS; • HANDLING CUSTOMER COMPLAINTS OR ANY MAJOR INCIDENTS, SUCH AS A SECURITY ISSUE OR A CUSTOMER BEING TAKEN ILL. • ISSUING REFUNDS OR COMPENSATION TO CUSTOMERS. • KEEPING ACCURATE RECORDS OF DISCUSSIONS OR CORRESPONDENCE WITH CUSTOMERS; • ANALYZING STATISTICS OR OTHER DATA TO DETERMINE THE LEVEL OF CUSTOMER SERVICE YOUR ORGANIZATION IS PROVIDING. • PRODUCING WRITTEN INFORMATION FOR CUSTOMERS, OFTEN INVOLVING THE USE OF COMPUTER PACKAGES/SOFTWARE. • WRITING REPORTS ANALYZING THE CUSTOMER SERVICE THAT YOUR ORGANIZATION PROVIDES. • DEVELOPING FEEDBACK OR COMPLAINTS PROCEDURES FOR CUSTOMERS TO USE; • DEVELOPING CUSTOMER SERVICE PROCEDURES, POLICIES AND STANDARDS FOR YOUR ORGANIZATION OR DEPARTMENT. • MEETING WITH OTHER MANAGERS TO DISCUSS POSSIBLE IMPROVEMENTS TO CUSTOMER SERVICE. • BEING INVOLVED IN STAFF RECRUITMENT AND APPRAISALS. • TRAINING STAFF TO DELIVER A HIGH STANDARD OF CUSTOMER SERVICE. • LEADING OR SUPERVISING A TEAM OF CUSTOMER SERVICE STAFF. • LEARNING ABOUT YOUR ORGANIZATION’S PRODUCTS OR SERVICES AND KEEPING UP TO DATE WITH CHANGES. • KEEPING AHEAD OF DEVELOPMENTS IN CUSTOMER SERVICE BY READING RELEVANT JOURNALS, GOING TO MEETINGS AND ATTENDING COURSES. GOVA RECRUITER & ASSISTANT TO HR DIRECTOR MARCH 2014 – MAY 2014 •ASSISTING THE DIRECTOR TO RESEARCH AND QUALIFY POSSIBLE CANDIDATES TO BE RECRUITED. •TARGET INDUSTRY IS OIL AND GAS AND EPC COMPANIES. •LIAISED WITH RECRUITMENT AGENCIES, LOCALLY AND INTERNATIONALLY; NEGOTIATED & FINALIZED DEALS FOR SMOOTH EXECUTION OF SALES & ORDER PROCESSING. WORLDWIDE BUSINESS CONNECTION PTE. LTD (WWBC) GLOBAL BUSINESS SOLUTIONS CONSULTANT FEBRUARY 2014 – MAY 2015 • EVENTS AND TRAINING SERVICES/CONFERENCE AND WORKSHOPS. • GENERATING LEADS FROM THE INTERNATIONAL MARKET. • RESEARCH VIA THE INTERNET AND DO COLD CALLS TO IDENTIFY POTENTIAL DELEGATES • COMMUNICATING WITH C-LEVEL AND DECISION-MAKERS (BUSINESS TO BUSINESS) • RESPONSIBLE FOR MARKETING SERVICES • IDENTIFY POTENTIAL NEW CLIENTS AND DEVELOP NEW ACCOUNTS VIA OR WITH OUR PARTNERS • MEET AND MANAGE SERVICES SALES TARGETS AND ENHANCE REVENUE GROWTH • IDENTIFY SERVICES OPPORTUNITIES AND TURN THE OPPORTUNITIES INTO ACTUAL ORDERS • MANAGE PIPELINE AND FORECAST WEEKLY • DEVELOPS AND MAINTAINS RELATIONSHIPS WITH CUSTOMERS • TO MANAGE CUSTOMER EXPECTATIONS AND REQUIREMENTS INVIDA EVENTS BUSINESS DEVELOPMENT MANAGER/SR. SALES EXECUTIVE MARCH 2013 - FEBRUARY 2014 • EVENTS AND TRAINING SERVICES/CONFERENCE AND WORKSHOPS. • GENERATING LEADS FROM INTERNATIONAL MARKET. • RESEARCH VIA THE INTERNET AND DO COLD CALLS TO IDENTIFY POTENTIAL DELEGATES • COMMUNICATING WITH C-LEVEL AND DECISION-MAKERS (BUSINESS TO BUSINESS) • RESPONSIBLE FOR MARKETING SERVICES • IDENTIFY POTENTIAL NEW CLIENTS AND DEVELOP NEW ACCOUNTS VIA OR WITH OUR PARTNERS • MEET AND MANAGE SERVICES SALES TARGETS AND ENHANCE REVENUE GROWTH • IDENTIFY SERVICES OPPORTUNITIES AND TURN THE OPPORTUNITIES INTO ACTUAL ORDERS • MANAGE PIPELINE AND FORECAST WEEKLY • DEVELOPS AND MAINTAINS RELATIONSHIPS WITH CUSTOMERS • TO MANAGE CUSTOMER EXPECTATIONS AND REQUIREMENTS PACIFICHUB CORPORATION TEAM LEAD OCTOBER 2012 - FEBRUARY 2013 •BUSINESS NEGOTIATION TO AUSTRALIAN CLIENTS FOR TELECOM BUSINESS. •SUPERVISION, PUBLIC RELATIONS, MARKETING, PROFITABILITY AND SALES, SERVICE, REPORTING, CAPITAL REQUIREMENTS, AND OTHER DUTIES AS ASSIGNED BY THE BOARD OF DIRECTORS. •MAINTAIN A POSITIVE ATTITUDE THAT PROMOTES TEAMWORK WITHIN THE COOPERATIVE AND A FAVOURABLE IMAGE OF THE COOPERATIVE. •HANDLING SUCCESSION PLANNING TO INCLUDE HUMAN RESOURCE REQUIREMENTS IN CONSULTATION WITH HEADS OF DIFFERENT FUNCTIONAL & OPERATIONAL AREAS AND CONDUCTING SELECTION INTERVIEWS. •MANAGING COMPLETE RECRUITMENT LIFE-CYCLE FOR SOURCING THE BEST TALENT FROM DIVERSE CHANNELS AFTER IDENTIFICATION OF MANPOWER REQUIREMENTS. •DEVELOPING & IMPLEMENTING STRATEGIES FOR SCREENING/RECRUITMENT TO COMBAT HIGH ATTRITION RATE & RETAIN TALENT. •PLANNING, COORDINATING AND EXECUTING HEADHUNTING PROCESS; MAINTAINING A COMPREHENSIVE DATA BANK OF ALL EMPLOYEES WITH A VARIED BACKGROUND. •IDENTIFYING CANDIDATES ON THE BASIS OF TECHNICAL REQUIREMENTS, SCHEDULING INTERVIEWS AND VERIFYING CANDIDATES’ CREDENTIALS & CAREER EXPECTATIONS. •PLANNING HUMAN RESOURCE REQUIREMENTS IN CONSULTATION WITH HEADS OF DIFFERENT FUNCTIONAL & OPERATIONAL AREAS; COORDINATING WALK ININTERVIEWS. •HANDLING ALL THE FUNCTIONS FROM RELEASING OFFER LETTERS TO EMPLOYEE ON-BOARDING. TRG QUALITY ANALYST FEBRUARY 2011 - SEPTEMBER 2012 • SIDE BY SIDE MONITORING AGENTS TO IMPROVE QUALITY AND PERFORMANCE AND TO MEET THE CLIENT’S EXPECTATIONS AND PERFORMANCE LEVEL. • CONDUCTING ASSISTANCE TO AGENTS ON NEEDS-BASED SELLING BY USING NON-SCRIPTED PROBING TECHNIQUES TO FIND CUSTOMER REQUIREMENTS. • COMMUNICATES EFFECTIVELY WITH TEAMS IN THE PROGRAM TO ENSURE QUALITY AND TIMELY EXPEDITION OF CUSTOMER REQUESTS. • HANDLED THE TASKS OF PREPARING CUSTOMER CORRESPONDENCE AND UPDATING CUSTOMER FILES. • ASSIGNED THE TASKS OF RESPONDING TO CUSTOMER QUERIES AND CONCERNS REGARDING PRODUCTS AND SERVICES OF THE ORGANIZATION. ABS-CBN GLOBAL SUBJECT MATTER EXPERT (SME) DECEMBER 2008 - FEBRUARY 2011 •RESPONSIBLE FOR GENERATING AND DISTRIBUTING PERFORMANCE SALES METRIC REPORTS FOR THE ACCOUNT TO OPERATIONS AND CLIENTS. •CONDUCTING DAILY, WEEKLY, MONTHLY REPORTS OF AGENTS PERFORMANCE ON SALES. •ASSISTS THE OPERATIONS MANAGER IN THE MANAGEMENT OF THE SERVICE LEVELS BY PROVIDING DAILY AND MONTHLY ANALYSIS OF THE ACCOUNT’S PERFORMANCE AND BY PREPARING RECOMMENDATIONS/PLANS IN THE ACHIEVEMENT OF THE ACCOUNT’S SERVICE LEVEL REQUIREMENTS. •SUPERVISION, PUBLIC RELATIONS, MARKETING, PROFITABILITY AND SALES, SERVICE, REPORTING, CAPITAL REQUIREMENTS, AND OTHER DUTIES AS ASSIGNED BY THE BOARD OF DIRECTORS. •MAINTAIN A POSITIVE ATTITUDE THAT PROMOTES TEAMWORK WITHIN THE COOPERATIVE AND A FAVOURABLE IMAGE OF THE COOPERATIVE. •HANDLING SUCCESSION PLANNING TO INCLUDE HUMAN RESOURCE REQUIREMENTS IN CONSULTATION WITH HEADS OF DIFFERENT FUNCTIONAL & OPERATIONAL AREAS AND CONDUCTING SELECTION INTERVIEWS. •MANAGING COMPLETE RECRUITMENT LIFE-CYCLE FOR SOURCING THE BEST TALENT FROM DIVERSE CHANNELS AFTER IDENTIFICATION OF MANPOWER REQUIREMENTS. •DEVELOPING & IMPLEMENTING STRATEGIES FOR SCREENING/RECRUITMENT TO COMBAT HIGH ATTRITION RATE & RETAIN TALENT. •PLANNING, COORDINATING AND EXECUTING HEADHUNTING PROCESS; MAINTAINING A COMPREHENSIVE DATA BANK OF ALL EMPLOYEES WITH A VARIED BACKGROUND. •IDENTIFYING CANDIDATES ON THE BASIS OF TECHNICAL REQUIREMENTS, SCHEDULING INTERVIEWS AND VERIFYING CANDIDATES’ CREDENTIALS & CAREER EXPECTATIONS. •PLANNING HUMAN RESOURCE REQUIREMENTS IN CONSULTATION WITH HEADS OF DIFFERENT FUNCTIONAL & OPERATIONAL AREAS; COORDINATING WALK ININTERVIEWS. •HANDLING ALL THE FUNCTIONS FROM RELEASING OFFER LETTERS TO EMPLOYEE ON-BOARDING. EDUCATIONAL SUMMARY AND CERTIFICATIONS • SHORT COURSE CERTIFICATE: ASSOCIATE IN HEALTH AND SCIENCE EDUCATION (AHSE) FROM LORMA COLLEGES IN THE YEAR 2006. • BACHELOR OF SCIENCE IN NURSING (BSN) YEAR 2008. • CERTIFICATION FOR HUMAN RESOURCES YEAR 2016. • LANDMARK FORUM GRADUATE LEADERSHIP TRAINING - BANGKOK THAILAND MARCH 2017. REFERENCES SHONTELLE DAVID HR HEAD/DIRECTOR BUSINESS DEVELOPMENT -- JANE UMALI POSITION TITLE AND COMPANY: COO & HEAD OF OPERATIONS - VIRTUAL PRIME -- ASHLEY TANCREDI DIRECTOR – WORKFORCE DEVELOPMENT-- TOBY REEVES CEO - RESCOTT LLC-- VINI IACHETTA CEO - PEPPERMONKEYMEDIA LLC-