Jayzel Rivera

 Jayzel P. Rivera 088 Garcia St. Barangay Makinabang Baliuag Bulacan 3006 Mobile: - E-mail:- Objectives Aims to work in a company where my abilities in customer service, sales and communication skills will be highly developed and utilized. Abilities and Skills Hardworking, honest, dependable, dedicated and loyal Imbued with a deep sense of responsibility, integrity and professionalism Organization and prioritization skills Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts Microsoft Windows 7 / XP / Vista, Microsoft Office 2003 / 2007 (Word, Excel, PowerPoint, Access) Education Assumption College Makati San Lorenzo Village, Makati City Bachelor of Science in Entrepreneurship with Specialization in Tourism Management- Assumption College Makati San Lorenzo Village, Makati City Bachelor of Science in Business Administration Major in Marketing Management 2007 – 2009 St. Paul College of Parañaque La Huerta, Parañaque City Secondary Education 2007 St. Paul College of Parañaque La Huerta, Parañaque City Primary Education 2003 Experience Café de Apati Baliaug, Bulacan Position: Event Supervisor (Outside events) Oct 2016 – Feb 2017 Job Description: Serve as the onsite Event Supervisor for all outside events. Development, production and delivery of projects from proposal right up to delivery. Serve as inventory control for event management materials. Delivering events on time, within budget, that meet expectations. Communicating, maintaining and developing client relationships Being responsible for all project budgets from start to finish and travelling to on site inspections and project managing events Resolve customer complaints, guide and provide relevant information. Pleasantly deal with customer to ensure satisfaction. VXI Global Solutions Muñoz, Quezon City Position: Account Associate June 2016 – Oct 2016 Job Description: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Café de Apati Baliaug, Bulacan Position: Barista/Cashier August 2015 – May 2016 Job Description: Welcomes customers by determining their coffee interests and needs. Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks. Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar. Maintains safe and healthy work environment by following organization standards and sanitation regulations. Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Handling cash transactions with customer. Issuing receipts, refunds, change, redeem stamps and coupons. Resolve customer complaints, guide and provide relevant information. Pleasantly deal with customer to ensure satisfaction. University of Perpetual Help – Dr. Jose G. Tamayo Medical Center Biñan City, Laguna Position: Executive Secretary to the COO/SEVP May 2015 – August 2015 Job Decription: Receives and reviews incoming /outgoing correspondences and ensures proper recording; screens what can be personally handled and refers all matters to the COO for appropriate action. Ensures the confidentiality of documents like medico-legal case; effectively manages the record system of the department. Checks deadlines of all incoming documents and remind all Section Heads for the submission of Operational Report of the month. Briefs superior in advance of activities and meetings. Gather and prepares information for routine reports. Makes routine appointments and arrange conferences and meetings. Handles all telephone inquiries within capacity, arrange callbacks to protect the time of the COO, route calls elsewhere. Reminds the COO for the next day's appointments. Rustan Coffee Corporation Starbucks Coffee, Paseo De Sta. Rosa Position: Barista July 2014 – April 2015 Job Description: Take orders and make coffee, tea, and other drinks to customer specifications. Operate cash registers and credit card machines. Field customer complaints or questions. Clean coffee machines, restaurant areas, restrooms, and preparation areas during a normal shift. Work to maintain good customer relations and speedy delivery of all beverages as well as complete assigned tasks from management every day. DISH Network Customer and Technical Support Frontline Stream, Pasay City Position: CSR II March 2013 – September 2013 Job Decription: Take incoming chats through our live chat site feature to assist customers with their product/application as well as answer emails, take calls, and make outbound calls to existing customers for account maintenance purposes as needed. Efficiently enter and process orders/returns as needed. Answer questions/educate customers, providing purchasing suggestions when necessary. Visa Global Customer Assistance Service (GCAS) TeleTech Roxas, Pasay City Position: CSR II December 2011 – December 2012 Job Description: Assist customers with lost and stolen cards. Process emergency request and give the customer a call back for an update regarding their requests. Transfer customer call to their respective banks to assist them with financial issues. Assist customers who would like to get a credit card.