Jayzel Rosana

Jayzel Rosana 1098 Apple Avenue San Francisco Mabalacat, Pampanga Email:-Contact Number:- SKILLS: More than Fifteen years in Customer Service doing Voice, Chat and Email Support. Excellent Administrative skills specializing in Virtual Assistance, Web Research, Key Word Researching and Data Entry. Excellent verbal and writing skills. Social media expert regarding managing Blogs, Social Media Pages and Social Media Marketing. Content Manager for Social Media(Content Sourcing). Have basic knowledge with Amazon Seller Central & Amazing Selling Machine(ASM) Have basic knowledge with Real Estate, with Websites like Zoopla, MousePrice, Probates and SoldPrices. Have basic knowledge with HTML. Applications I am familiar with: Asana Connectwise Hootsuite MS Office Applications Sprout Social Facebook, Twitter, Linkedin and Pinterest. Stumble Upon Datastream Citrix Siebel Insightly Zoho Freshbooks Salesforce Teamworks Feefo EMPLOYMENT HISTORY: UpWork Freelancer (August 2011 – Present) I have done several roles such as Data Entry Specialist, Survey Conductor, Telemarketer, Dispatcher, Web Researcher and doing Webinar Summaries. I have also done Social Media Management. I manage the Client’s different Social Media Platforms like Facebook, Twitter, Linkedin and Pinterest. I do posts using Hootsuite and track the Social Media Page’s performance using Sprout Social. Position: Production Coordinator Client: Booknook.biz Client Location: Arizona Period:- Responsibilities: * Salesforce Management, Client Correspondence * Project Management * Freshbooks Quotes and Invoices Tools Used: *Desk *Teamwork *Salesforce *Freshbooks *Feefo *Dropbox *Notetab Pro Position: Customer Support / Phone Support Client: LeadVision Client Location: North Carolina Period:- Responsibilities: * Customer Correspondence * Inbound/Outbound Calls * Project Management Tools Used: *Google Sheets *Ring Central *MSOffice *Hootsuite Position: Virtual Assistant Client: Socialface Client Location: Australia Period:- Responsibilities: * Social Media Management * Blog Management * Content Sourcing Tools Used: *Hootsuite *Sprout Social *MSOffice Position: Virtual Assistant Client: Gizmofish, LLC Client Location: Massachusetts Period: 2012 Responsibilities: * Email Management *Calendar Management *Phone Support Tools Used: *Connectwise *MSOutlook *Google Sheets Position: Customer Service, Web Researcher Client: Mist Agency Client Location: US Period:- Responsibilities: * Online Research *Phone Support *Client Correspondence Tools Used: *Skype *Google Sheets *MSOffice Position: Virtual Assistant Client: Equimed Supplies Limited Client Location: US Period:- Responsibilities: * Basic HTML *Web Researcher *Keyword Research Tools Used: *Notetab Pro++ *Google Sheets *MSOffice Position: Virtual Assistant Client: Wolfpacke Client Location: Australia Period:- Responsibilities: * Social Media Management * Content Writer * Web Researcher Tools Used: *Hootsuite *Google Sheets *MSOffice Position: Customer Service Specialist Client: Thomson Reuters Client Location: Philippines Period:- Responsibilities: * Financial Data Researcher * Inbound/Outbound Support * Client Correspondence Tools Used: *Datastream *Siebel *Cisco/Anvaya Position: Financial Advisor Client: Access Worldwide Client Location: Philippines Period: 2007 Responsibilities: * Financial Data Researcher * Inbound/Outbound Support * Client Correspondence Tools Used: *FTI *Cisco/Anvaya *Bloomberg Position: Fraud Analyst Client: JP Morgan Chase Bank Client Location: Philippines Period: 2007 Responsibilities: *Credit Card Fraud Investigation * Inbound/Outbound Support * Client Correspondence Tools Used: *FTI *Citrix *OOW *Anvaya/Cisco Position: Fraud Analyst Client: Convergys Client Location: Philippines Period:- Responsibilities: *Credit Card Fraud Investigation * Inbound/Outbound Support * Client Correspondence Tools Used: *FTI *Citrix *OOW *Anvaya/Cisco EDUCATIONAL BACKGROUND: Holy Angel University (2006) Bachelor of Science in Industrial Engineering