Jc Santillan

. . Jan Chris Santillan General Santos, Philippines - - in/jsantillan SUMMARY Dynamic Virtual Assistant with a proven track record in impactful calls, lead generation, and client onboarding. Experienced in real estate acquisition, customer support, and leveraging technology for business success. EXPERIENCE Client Acquisition and Success Specialist Reda Marketing May 2022 - September 2023, Spain • Achieved a remarkable 12% conversion rate on sales calls, exceeding the company average of 8%. • Implemented lead generation strategies that resulted in a 10% increase in qualified leads within the first quarter. • Streamlined the client onboarding process, reducing onboarding time and improving customer satisfaction. • Resolved post-sales support issues within 24 hours, contributing to an increase in customer retention. Real Estate Acquisition Specialist New Legacy Property Group April 2021 - May 2022, Georgia • Successfully negotiated and closed deals for 15 abandoned properties, securing an average profit margin of 30%. • Onboarded 50+ clients, resulting an increase in website engagement and additional feature adoption. • Improved response time to client inquiries by implementing a new communication protocol, reducing response times. Senior Support Specialist Placester June 2019 - March 2021, Boston, MA • Elevated to Senior Support to lead operations for a rapidly growing user base of over 200,000 customers. • Implemented scalable support systems to handle a 30% increase in support ticket volume post-COVID. • Collaborated with the development team to understand and streamline backend processes. • Optimized support workflows, reducing ticket resolution times and improving overall support efficiency. Customer Support Representative VXI July 2018 - December 2018, Davao City, PH • Effectively managed customer inquiries in a demanding role as a Customer Service Representative, specifically handling issues for the AT&T account. • Achieved top-performing status for three consecutive months as a dedicated and effective customer service agent. • Consistently managed a high volume of 100 to 160 customer calls daily with efficiency and attentiveness. EDUCATION Bachelor of Science in Information Technology Notre Dame of Dadiangas University • General Santos City, PH • 2018 SKILLS . . CRM Systems: • Salesforce • HubSpot Lead Generation & Sales Tools: • LinkedIn Sales Navigator • ZoomInfo Communication Tools: • Email (Outlook, Gmail) • Live Chat (Intercom) Customer Support: • Zendesk Data Analysis: • Microsoft Excel • Google Sheets Project Management: • Asana