Jean Edna Marie Serra

PROFILE Accounting Virtual Professional that offers help to entrepreneurs manage their finances. A customer service oriented who can help businessman communicate and assist their client. An ally who can do email management, research, data entry application so entrepreneurs can focus more on important things like profits. EXPERIENCE VIRTUAL ASSISTANT REMOTE VA AGENCY | MAY 2017- PRESENT CAROLINE JEAN EDNA LEWEY MARIE SERRA SOCIAL MEDIA MANAGER VIRTUAL ACCOUNTING CONTACT PROFESSIONAL -- Overall work includes Admin duties and responsibilities include providing administrative support to ensure efficient operation of the company. Accounting tasks such as reconciling invoices and identifying discrepancies and collections. Generating invoices and account statements Maintaining accounts receivable files and records Customer service support via call or chat • Research and Data Entry / Email management / Calendar management / Social Media Management COLLECTIONS ANALYST GOOGLE - ARVATO CORP| APRIL 2016- MAY 2017 Do collections call and/or correspondence in a fast paced goal oriented collections department.Accounting or bookkeeping Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments Coordinate & follow up effectively with sales department regarding customer accounts on a timely basis. WWW.COURTNEYADAMS.COM CONTACT -- EDUCATION BACHELOR OF SCIENCE IN ACCOUNTANCY DIVINE WORD COLLEGE |- SKILLS Accounting skills: Bookkeeping, Accounts Receivable Management, A/P management, Billing Specialist Accounting system: SAP, Netsuite, GetPaid, Salesforce, Xero Social Media Management: Hootsuite, Facebook, Twitter Email Management: Gmail, Yahoo Mail, MS Outlook Data Entry Application: MS Word, Excel, PDF Forms, and Google Docs File Management: Dropbox and Google Drive Project management: Trello Layout design: Canva Calendar and Schedule Management: Google Calendar