Jean-Luc Prevost

To date, I am an Operations Specialist with over 10 years of experience in client satisfaction, and over 3 years of proven effective leadership experience in the area of process development and implementation, and client services.

I have had the privilege to start my career at Kijiji in its infancy as part of an 8 person team, and contribute to the growth of a company with almost 300 employees today. This has allowed me to expand my experience by wearing many hats and contributing on many projects outside of the typical scope of my roles. This has also allowed me to experience the kinds of operational plans, strategies, and commitments needed to successfully grow an organization to become world class, and one of Canada’s top trusted brands.

For the past 4 years, I have worked to launch, guide, and lead an operations department within Kijiji Canada in order to help multiple sales teams cross function with internal and external product and development teams. I have applied my technical skills along with my excellent analytical ability to help grow the sales and support process within Kijiji Canada, and effectively resolve communication gaps, major and non-major client-facing technical issues, and to stabilize the day-to-day management of operational flow from client billing, client support, sales administration, and account receivable targeting and collections.

I am highly adaptable and able to very quickly understand business needs and effectively communicate them in business terms with all levels of stakeholders.