Jean Michael Hortillosa

I've been working in the BPO industry since 2011. I've worked as a Customer

Support Representative as a front line support in helping customers resolve

their issues for a prominent company then became a technical support

representative doing technical assistance to valued customers for an Internet Service provider in the US. I've been a chat support professional and handled financial software account as technical support.

Details of my job description that shaped my skills are

outlined below:

• Respond to customer requests for products, services and company information.

• Provide real-time solutions to costumer's inquiries, complaints and problems

via chat.

- Troubleshoot issues that are technical in nature; including hardware, software and networking issues.

-Properly document customer interaction using Salesforce.

I can effectively convey information verbally and in writing. I'm a computer-literate performer with good software proficiency covering wide variety of applications. I'm a flexible team player who thrives in an environment requiring ability to effectively prioritize and juggle multiple tasks. 

With the skills I have cultivated for the past years, I believe that I can make a positive contribution to your company. I look forward to discussing my qualifications further with you.