Jean Sta Ana

Marie Jeanne B. Sta. Ana Address: Email Add: Cell phone #: Skype ID: 2626–A Sulu Street Sta. Cruz, Manila, Philippines--- PERSONAL DATA Birth date: March 26, 1988 Sex: Female Citizenship: Filipino Weight: 150 lbs. Birth place: Manila Religion: Catholic Civil Status: Married Height: 5’1 EDUCATION  Highest Education Education Level: Course: School: Location: Date: Bachelor's / College Degree Bachelor of Science in Information Technology AMA Computer College, Caloocan Campus 263 UE Tech. Road Cor. Samson Rd. Caloocan City May 2004 - August 2007 EMPLOYMENT HISTORY Marketing Reports Analyst TRAFILEA World Trade Center Free Zone - Dr. Luis Bonavita 1294 Office 2407, 11300 Montevideo, Uruguay Period: July 17, 2017 – present Department: Email Marketing (July to October) / Telemarketing Duties and Responsibilities       Maintains financial and marketing reports as instructed by the CEO/owner and its corresponding confidential information Responsible for compiling e-com metrics particularly revenue from Facebook ads, emails and voice for sales and statistics monitoring from customers Provides consolidated views to gauge management decision making Generates detailed data as requested Maintains integrity of trending historical data Responsible for checking on backend (Shopify, Klaviyo, Google Analytics) and providing comparison for each set of output. Coordinator Reporting Convergys Philippines Services Inc. (Telstra Supersite) 8F Cyberpod Three, Eton Centris, EDSA corner Quezon Ave., Quezon City Period: December 22, 2014 – October 6, 2017 Department: Global Reporting Shared Services Duties and Responsibilities         Responsible for managing and maintaining PC databases for Statistics in a call center environment Creates and maintains standard client reporting to fulfill contractual reporting obligations and standard organizational reporting to aid operations management in making informed decisions Generate standard reports from internal and client then distribute reports to relevant stakeholders Maintain and enhance existing databases, reports, and graphs to meet the reporting customers’ needs Add and enhance existing reports and graphs making minor report modifications Perform testing of new reports Partner with business to communicate, coordinate the retrieval, processing and distribution of reports Develop and maintain efficient performance reporting processes, databases and structure integrity Reports Analyst TelePhilippines Inc. (Teleperformance) EDSA IT Greenfield District, Mandaluyong Period: March, 2012 – January, 2015 Department: Workforce Management Group Duties and Responsibilities:             Create or device a template of reports with analysis needed by the operation and account management, using all the logical process and formulation within in the time frame of submission Construct, design and implement reporting, as related to Performance Management, Management to Metrics, and Operations & Account Management. Roll out daily, weekly, monthly, and yearly reports on all Call Center metrics. Ensure that all reports will be completely and accurately prepared on time. Prepare and present accurate and complete service reports to the different clients. Produce Call Center Daily Key Performance Reports and other metrics as requested by Account/Operation Management team. Assist in producing accurate and complete internal and external reports according to existing, new, or revised practices, procedures, or policies of the Call Center Team Report different Team and Individual Statistics to the Call Center Manager/ Site Director/ Account Manager on a weekly and monthly basis. Review and analyze data; the trends, opportunities, client needs, recommendations, etc. Coordinate and prepare appropriate sources for the reports needed. Maintain a database and back-up of various Call Center reports. Assist in planning and preparing operational and account management reporting Senior Settlement Support Specialist Digitel Mobile Philippines Inc. (SUN Cellular) URC Compound 110 E. Rodriguez Jr. Ave. Libis, Quezon City Period: January, 2008 – January, 2012 Department: Inter-Carrier Settlements Division Duties and Responsibilities:          Responsible for call data records management Dispute handling through CDR Reconciliation Provide analysis on traffic streams and routes and do further investigations regarding call issues for proper settlement to other Telcos Provide feedback for technical issues with other telcos Department portal development and maintenance Generates settlement and accounting reports Customize special reports as per request internally and other departments Assists in software or network glitches that occur within the working area department-wide Research on solutions to technical problems Admin Student Assistant (On the Job training) AMA Computer College, Caloocan Campus 263 UE Tech. Road Cor. Samson Rd. Caloocan City Period: January 2007 – April 2007 Department: Admissions Office Duties and Responsibilities:    Assist Admission Officer in admin tasks Performing tasks required by the School director and Admin Officer from time to time Maintain a database of students of schools where AMA conducted orientations. SKILLS / ABILITIES BEHAVIORAL  Willing to be trained and keen on studying processes as the job requires  Able to handle time pressures in meeting deadlines  Team player; can easily adopt to professional working environment  Able to manage sudden changes under time pressure  Willing to work beyond the working hours if the job calls for it TECHNICAL  Strong academic background in Computer studies, including induction of the Dean's Listers as top 5 of class with a GPA of 1.20-1.60  Literate in MS Excel and MS Access  Query building  Functions and Formulas  Key shortcuts  Pivot tables and data management  Macro simulation  Proficient in other Microsoft Office applications  Basic Networking (CISCO)  Strong Communication Skills  Proficient in Verbal and Written English  Hands-on with Multimedia Projects (customized pictures and videos for events) using the following applications: Macromedia Dreamweaver, Flash, SwishMax  Basics on Adobe Photoshop  Basic Web development (HTML, PHP, SQL)  Basic Programming (FoxPro, VB, Java)  Hands-on with the following:  Oracle Discoverer  Intec Billing System (ICT)  TOAD data server using PL/SQL & UNIX  FoxPro data management using SQL  Form construction and execution in FoxPro  SQL database server CHARACTER REFERENCE Available upon request I hereby certify that the above information is correct and true to the best of my knowledge. Marie Jeanne B. Sta. Ana