Jeanne Rachel Resma

I have a diverse range of professional experience that encompasses office administration, scheduling, front desk reception, proofreading, report writing, and customer service. Even in high-pressure situations, I excel at managing multiple queries due to my exceptional organizational skills. My capabilities extend to providing comprehensive support, such as coordinating meetings, preparing reports, scheduling both domestic and international travel, delivering top-notch customer service (including email support), meticulous attention to detail for efficient monitoring, handling critical tasks, and effective time management. I am proficient in working with Google Docs, Outlook, and Microsoft Office. Through my experience, I have developed the ability to proactively and efficiently address potential issues. As an agent, I consistently demonstrate a strong work ethic and consistently meet monthly Key Performance Indicators (KPIs). I strive to provide my clients/customers with the best possible experience because I truly believe that customer experience is the ultimate product a company or an individual can deliver.