Jeddah Coronel

JEDDAH B. CORONEL LET’S CONNECT ABOUT ME WORK EXPERIENCE A seasoned employee with 9 years of experience in the contact center and e-commerce industries specializing in customer service, technical support, reports and business analysis, and recruitment, who is looking for a position where I can utilize my organizational, multitasking, analytical, and software skills. Customer Service Associate, Mar. 2013 – Jul. 2013 Collections (US Telecommunications) • Attend to complex billing questions • Process one-time and future-dated payments • Setup payment arrangement/extension PERSONAL DATA Age: Civil Status: Nationality: Religion: Height: Weight: 31 years old Single Filipino Roman Catholic 160 cm. 125 lbs. EDUCATION Bachelor of Arts in Political Science Universidad de Manila Arroceros, Manila College Level SKILLS • • • • • • Customer Service Problem-solving Strategic Planning Self-management Leadership Software and Technology Technical Support Representative, Aug. 2013 – Nov. 2015 Level 4 TSR (US Telecommunications) • Attend to basic billing questions • Process sales related concerns • Assist with customers’ technical issues with TV, internet, and phone services Real-Time Analyst, Mar. 2016 – Sep. 2019 Workforce Management • Real-time schedule implementation and monitoring • Generating interval, daily, monthly, and annual reports • Analyze data from generated reports to be used for forecasting and schedule management Technical Support Representative, Sep. 2019 – Sep. 2020 Level 1 TSR (US Telecommunications) • Attend to basic billing questions • Process sales related concerns • Assist with customers’ technical issues with mobile services Business Analyst/Recruitment Lead, Oct. 2020 – Aug. 2021 Business Process and Recruitment • Supply chain and inventory management • Logistics management • Sales reports, and bookkeeping • Social media management • Leading and strategic planning for Recruitment Resolution Expert (TSO) Jun. 2021 – Present Full Potential Solutions Inc. • Assist with customers’ technical issues with internet and POTS service • Attend to basic billing questions