Jeff Duat

VA Background:

-Experienced VA for a US client where I did voice, chat, and email support for 2 ecommerce platforms while doing financial article writing

BPO Background:

-Well experienced in managing customer service business that caters phone, chat and email support.

-As a Team Lead, I am well experienced in handling customer escalations that require high level problem solving and analytical skills, as well as decisiveness.

-As Manager of Operations, I am well versed in Managing Customer Service Team Leads with Team Members supporting email, phone, and chat platforms catering customers world wide.

-Service Delivery Manager: Mainly focusing on client relations, high-level performance management, strategic planning, staff management, and Financials.