Jefferson Cole Joyohoy

Jefferson Cole Corias Joyohoy Blk. 2 Lot 30 C1 Baywalk 3 Deca Homes DumlogTalisay City Cebu E-mail:-Contact number:- mobile Skype ID: Jedi_Cole Employment History Position Title (Level):Specialist II Specialization:Consumer Banking / Retail Customer Service :Claims Specialist (Customer Claims Dept.) Role: Telephone Banker Company:JP Morgan Chase and Co. Industry: Call Center / Banking Date:June 2017 – September 2018 Position Title (Level):TSP 2 Specialization:IT/Computer - Troubleshooting/Sales Role: Case Mentor / Level II Tech / Supervisor Company:Convergys Phils. Industry: Call Center / IT-Enabled Services / BPO Date:Juy 2009 – June 2017 Task:Customer Support (Phone, Chat and email) Updating customer account information Processing disputes or claims QA Coaching Agents Admin task Team Handling Approving agent dispatches Research and Development on action plans Position Title (Level):IT Consultant Specialization:IT/Computer – Hardware and Software Industry: Nationwide Health Systems Cebu Inc Date:May 2011 – Present Virtual Assistant (Social Media Marketing, Project Management) Freelance, various clients and Sub-contracts 2017 – Present Content management Create and curate content for the client’s website and blog Schedule posts, making sure that there is enough content for the readers to consume on a weekly basis Social media marketing Maintain client’s social media accounts and official fan pages, making sure that they are up-to-date Engage with other brands to increase exposure Target the specific audience that will contribute to the brand’s/company’s growth Engage with end user/fans Administrative tasks Inbox management Appointment setting Basic bookkeeping via MyOB File organization (Google Docs, Google Sheets, Dropbox, etc.) Basic graphic design (Canva) Educational Background College: Cebu Technological University (CSCST) Course:Bachelor of Science in Industrial Engineering Year Completed:2009 Secondary:Holy Child Day Care and Learning Center Years Attended:- Personal Data Age:34 Birth Date:April 23, 1984 Gender:Male Civil Status:Married Height:5’6” Weight:95 Kg. Trainings, Seminars Attended and Certification Assistant warranty ProcessorOJT – Honda Cars CebuApril 4 to June 3 2008 Engineering Management Laws and Contract SeminarFebruary 7, 2006 Dell Certified TechnicianStream Global Services2011 Dell L2 AcademyDell PhilsJanuary 2015 Social Media MarketingeMarketing InstituteAugust 28, 2018 Email MarketingeMarketing InstituteAugust 29, 2018 Character Reference Mr. Ted Hugo Just Fitter- Ms. Amy Kakorina- Ms. Lean Fernandez-Estose Fern Social--