GARCIA, JEFFREY HOLANDA
15-V Diamond St. Cypress Village
Brgy. Apolonio Samson, QC- / --https://ph.linkedin.com/in/jeff-garcia-
I am a Learning and Development Professional with more than 16 years of experience in both the formal
learning environment and in the use of adult learning methodologies. My core competencies include, but
are not limited to, training design and delivery. I also have Leadership and Project Management
experience as I have led teams of trainers and quality personnel across several locations in the country.
Work Experience
June 2014 – Apr 2016
Part-Time College Instructor
Information & Communication Technology Academy
(iAcademy)
- Provide English lesson to College Students in two schools
including evaluation and counselling
Feb 2013 – Apr 2014
Corporate Training Manager
Personal Collection Direct Selling Inc.
- Training Design and Delivery to Head Office employees and across
all branches nationwide
May 2011 – Present
College Instructor (Part-Time)
School of Fashion and the Arts (SoFA)
- English Instructor for 4yr Degree course in Fashion Design
and Marketing
Dec 2010 – Feb 2011
Part-time ESL Instructor
Asia Pacific College -- ESL
- Facilitate group ESL classes to Korean Nationals
-
Coverage of topics include Business English and a TOEFL
Preparatory Class
May 2009 – Jan 2013
Program Delivery Manager
Advanced Career Solutions, LLC
(An ELI Research Company)
- Manage new business launch and implementation of partner
company with ACS
- Launch and implementation of an in house webinar program
including the end-to-end production of learning events (from
conception to post-event fulfillment and customer service)
- Development and implementation of Online Training Courses for
learners together with a Webinar Program
Webinar Program Manager
ZweigWhite (An ELI Research Company)
- Schedule webinars for US Architecture, Engineering,
Planning and Environmental Consulting firms
- Source for speakers and topics on a monthly basis for
elearning events
- Liaison for Speaker needs and requirements for e-learning
events
- End-to-end production of learning events (from conception
to post-event fulfillment and customer service)
Audio Conference Coordinator and Speaker Liaison
AudioEducator.com (An ELI Research Company)
- Schedule audioconferences and webinars for US Healthcare
market
- Source for speakers and topics on a monthly basis for
elearning events
- Liaison for Speaker needs and requirements for e-learning
events
Nov 10, 2008 – April 2009
Training Supervisor
Newfield Staff Solutions International
- formulation of Training Program, Manuals and Curriculum
- scheduling of trainers and monthly class offerings
-
formulation of Individual Development Plans for Trainers
Trainer evaluation and Performance Management
Oversees training operations for 2 centers (Timog and
Makati)
Dec 2005 – Oct 30, 2008
Supervisor, Language Readiness
Teletech Customer Management Care Philippines
Novaliches Delivery Center
- in charge for the implementation of both language training
and quality goals and objectives across all campaigns in the
site
- managed 8 Coaches (Quality Specialists) and 5 Language
Trainers to address language needs of the center
- managed as well 1 Trainer and 2 Training Interns to deliver
product-specific training and uptraining sessions to
associates for a financial campaign (JP Morgan Chase)
- scheduling of personnel including scheduled performance
evaluations and management, if needed
- formulation and implementation of Individual Development
Plans for personnel
- supported a technical (1 US, 1 Australia and 1 New Zealand),
financial and retail campaign with regard to all language needs as it
affects Operational Metrics
- initiate training and information-driven programs to support current
language needs across all campaigns
Training Supervisor, Accent and Conversational English
Teletech Customer Management Care Philippines
Cebu Delivery Center
-
-
in charge for the delivery of both language training and quality goals
in support of Operational needs from recruitment up to production
managed 5 Language Trainers and 5 Coaches (Quality Specialists) in
addressing language needs all throughout the center
facilitated Language Assessment for a technical campaign
(Accenture) as a part of trainee requirements for operations
provided Near-Hire Training Programs to would-be trainees in order
to ensure success, language-wise in the recruitment process
supported the language needs of 2 technical campaigns, an airline
reservations campaign and a retail campaign
member of the Center Leadership Team (CLT) comprised of the Site
Director, Senior Managers, Managers and POCs for the different
departments which is in charge of decision making and leadership
concerns of the site
provided detailed site tours, focusing on an in-depth analysis of the
training department and its features
initiation of different training and information-based programs to
support the language needs of the center
Trainer, Accent and Conversational English
Teletech Customer Management Care Philippines
Roxas Delivery Center
- provided New Hire Language Training to agents newly-hired by the
company
- acted as Primary POC for the site’s technical campaign (Accenture)
for all Language Training and Quality needs
- delivered uptraining and coaching sessions to associates on
language and communications skills including soft skills
- conducted Language Quality Evaluations on live associates as well
based on current language guidelines set by the company
- facilitated the Language Assessment for trainees as required by the
campaign
- liaised with the Talent Acquisition (Recruitment) Team during
interviews, calibrations and others to ensure maximum success in
recruiting the right person for the job
- supported launch classes in Teletech Lipa and recruitment activities
in Teletech Dumaguete as part of their launch
May 2003 – Dec 07, 2005
English as a Second Language (ESL) Instructor
Global Language Education Foundation Inc.
- provided classes to Korean nationals on Reading, Grammar, Writing
and Pronunciation both in one-on-one and group study formats
- delivered specialized English training to Korean Nationals on
Business English and Writing and Screen English
Sept 2005 – Dec 07, 2005
Online ESL Instructor (Part-time)
Realtalk Online English Academy
- provided English lessons to Korean nationals over the phone on a
part-time basis
- subjects covered Grammar and Pronunciation including Reading and
Speaking
May 2001 – August 2002
High School Teacher
Our Lady of Pilar Montessori Center
- taught high-school students (1st year to 4th year) English and Values
Education Subjects
- homeroom adviser as well for a 4th year class
May 1999 – Oct 1999
College Instructor
Dominican College, San Juan
- instructor of academic Theology subjects to college students
(1st year to 4th year)
Milestones
•
Has provided training to companies and government agencies, specifically the Division of
Elementary Schools English Teachers on Perception Management and Improving
Customer Experience. Delivered training interventions to clients, specifically Primer
Group of Companies, Chevron Holdings and University of Santo Tomas Center for Campus
Ministry. Served as Executive Communications Coach for the Vice-President and General
Manager of Chevron Holdings, Inc. in the Philippines.
•
Launched an Online Learning Management System and platform for online courses via the
use of Moodle LMS to serve clients in the US Healthcare market.
•
Implemented support initiatives aimed at improving not only the language skills but the
soft skills of current production associates through uptraining sessions and the like
o ACE ICE (Improving Customer Experience)
o Agent Remediation Program
o Module development
o Qualtiy Blasts and updates including reminders
o Coaching Delivery and Feedback Method
o OnE (Only English) Project
o ACE for Support (HCD, Line and Support Managers)
•
Initiated programs and initiatives as well to promote American, Australian and New
Zealand culture in the different sites I have worked for through blasts, reminders,
newsletters and gazettes, information boards, site-wide activities, TV and film showings,
among others
•
Spearheaded activities which rewarded associates who are able to achieve goals for
language and communication as set by the company and their respective campaigns
•
Supported site-wide and inter-site activities through hosting stints which helped promote
the program and the need to better agents’ language skills
•
Helped the Talent Acquisition team in sourcing out the right people for the right job
through interviews and calibrations with the different site-based TA teams including
recording radio ads to be used for promotions
Trainings and Workshops Conducted
“Effective Business Writing”
A one-day Business Writing learning intervention delivered to clients of the iACADEMY
School of Continuing Education (iSCE)
March 2015
“PCX: Keys to a Sustainable Business”
A one-day Customer Experience learning intervention for REIA Transport. April 2014
“Effective Business Writing”
A one-day Business Writing learning intervention delivered to clients of the iACADEMY
School of Continuing Education (iSCE)
May 2015
“PUBLIC SPEAKING: Speaking with Influence”
A one-day Public Speaking learning intervention delivered to students of the Certficate in
Youth Ministry and Pastoral Leadership in cooperation with the Center for Campus
Ministry, University of Santo Tomas and the Archdiocese of Manila
May 2015
“Impromptu Speaking and Presentation Skills Workshop”
A 2.5 hour learning intervention delivered to leaders of the Manila Shared Service
Center of Chevron Holdings Inc. in cooperation with the Human Energy Toastmasters
Club
June 2015
“Powerful Presentation Skills (Batch 01)”
A 2-day learning intervention for the leaders of the Primer Group of Companies in
cooperation with the Academy for Professional Excellence
June 2015
“Train-the-Trainer (Batch 01)”
A 2-day learning intervention for the Sales Leaders and personnel of the Primer Group of
Companies in cooperation with the Academy for Professional Excellence
July 2015
“Effective Business Writing”
A 1-day learning intervention for the Operational leaders and personnel of the Primer
Group of Companies in cooperation with the Academy for Professional Excellence July 2015
“Train-the-Trainer (Batch 02)”
A 2-day learning intervention for the Sales Leaders and personnel of the Primer Group of
Companies in cooperation with the Academy for Professional Excellence
August 2015
“Powerful Presentation Skills (Batch 02)”
A 2-day learning intervention for the leaders of the Primer Group of Companies in
cooperation with the Academy for Professional Excellence
August 2015
“Organizing Thoughts and Delivering the Message”
A 2 hour learning intervention for the leaders of the Primer Group of Companies in
cooperation with the Academy for Professional Excellence
August 2015
“Powerful Presentation Skills”
A 1-day learning intervention for the sales leaders of the Primer Group of Companies in
cooperation with the Academy for Professional Excellence
January 2016
“Critical Thinking Workshop”
A 4-hour learning intervention delivered to students of the Certificate in Youth Ministry and
Pastoral Leadership (CYMPLE 2016) in cooperation with the Center for Campus Ministry,
University of Santo Tomas and the Archdiocese of Manila
May 2016
Educational Background
May 2003 – May 2005
Master of Educational Management
Major in Administration and Supervision
(all academic units earned and passed comprehensive exams)
Polytechnic University of the Philippines
Graduate School
Sta. Mesa, Manila
June 2005 – March 2009
Bachelor of Secondary Education
Major in Religious Education and School Guidance
College of Education
University of Santo Tomas
Espana, Manila
Examinations Passed
August 2002
Passed Licensure Examinations for Professional Teachers
Organizations
Oct 2011
Member, I-Connect Toastmasters’ Club
Achieved norms of Advanced Communicator Silver &
Advanced Leader Bronze (ACS, ALB)
Feb 2012
Area 5 Champion, Humorous Speech Category
Meralco Offices, Pasig City
March 2012
Division A Champion, Humorous Speech Category
Unionbank Plaza, Ortigas, Pasig City
April 2012
Division A Representative, Humorous Speech Category
District 75 Toastmasters’ International Convention
Samal Island, Davao
June 2012
Appointed as Area 2 Governor, Division A, District 75
*for more information on norms and Toastmasters’ International, please visit www.toastmasters.org
References
Kee Teek Hong
VP and General Manager
Chevron Holdings Inc. – Manila Shared Service Center
--Lavi Penaverde, MBA
Opus Ad Lucem, Inc
--
Sheila Hortal
Director of Sales,
Academy of Professional Excellence
--
