JEFFREY C. LAUREÑO
Home Address: Sta. Elena, Iligan City, Philippines 9200
Email Address:-Contact Number: -
Skype Id:-
PERSONAL DATA:
Date of Birth
Place of Birth
Age
Civil Status
Height
: March 06, 1983
: Antipolo City
: 33
: Married
: 5’8’’
Education
ALTERNATIVE MEDICINE
Green Life Center of Alternative Medicine
San Larazo Hospital
Manila, Philippines
2014
SYSTEMATIC INSTITUTE OF INFORMATION AND TECHNOLOGY
INTERNATIONAL DIPLOMA IN COMPUTER STUDIES
(Kuala Lumpur, Malaysia)
2005
Work Experience
Sales Representative - PhytoScience
June 2013 – April 2015
Private Clinic Consultant
May 2014 – March 2015
Help clients develop healthier lifestyles and improve overall well-being.
On-the-job training: Dealt with Critical Illnesses such as AIDS and TB at
Isolation Ward of San Lorenzo Hospital
Freelance Computer Technician
February 2010 – Present
Nestle Philippines, Inc. (Cabuyao Factory) January 2007 – February 2010
Service Desk Analyst / Technical Support
Primary function is to provide the primary interface between the
Information Systems Department and Cabuyao Factory Nestle Philippines,
Inc. employees
Ensures that all customers are assisted in a timely and professional
manner, and within the policies and procedures of the Information
Systems Department
Responsible for providing first line support via phone or email to all end
users who are in need of assistance to efficiently perform their duties
Responsible for first level of customer service support. Screens, refers,
and diagnoses all inquiries, work requests, and reported issues related to
IT-supported systems and equipment
Records and updates all inquiries, requests, and issues in the Help Desk
System (Peregrine)
Dispatches problems and requests to other IT organizations
Follows defined IT Escalation Procedures for unresolved problems or
issues
Performs troubleshooting on problems related to PC Hardware, Operating
Systems, and Applications
Handles network cabling and telephone systems maintenance and
support
Performs Telephone maintenance and configuration [PABX – creation,
deletion, update]
Performs Network Switch maintenance and Configuration (Cisco)
Performs and monitors Daily, Weekly and Monthly Server Backup
Take part on performing User Profile Audit activity being conducted by
Factory IS Coordinator
Performs Platform Administration for the Local Area Network (LAN) and
the Nestle Mail System (Microsoft Exchange). Adds, edits, and deletes
users from the LAN, and from the mail system.
Provides security access to shared resources and internet access,
licensed package applications/software for all Nestle employees.
Unlocking, resetting, Disabling Users account or profile using Active
Directory w2k.
Performs and monitors weekly usage of each Department’s Shared Folder
on the Server
Responsible for providing assistance and support on meetings and
trainings which requires LAN connection and PC setup
Performs Assets Accounting (Servers, Computers, Printers, Scanner, RF
unit and access Ports, IP Phone)
CHOCOLAT WORLD SDN BHD (Malaysia)
Sales Assistant
2005
LJF STONE ENTERPRISES
Owner/Assistant manager
2004
*******Character
references furnished upon request
