Jeffrey M. Ramos

·        Computer Hardware -Assembly, Maintenance, Peripherals, Printers, Drivers, Troubleshooting.

·        Software – Windows installation, Microsoft office application, Adobe Photoshop CC Cs5.

·        Operating System – Windows XP,7, 8 and 10. Windows Server 2008r2,

·        Networks- IP Configuration, Routers, POE Switch, LAN Cabling, Troubleshooting.

·        Security – PFsense Firewall 3.2.4, Virus Protection, Backup Management, Data Recovery.

·        CCTV – installations, Configuration, Maintenance, Monitoring, record backups.

ACCOMPLESHMENT

·      Ensure all request that pertain to the IT system network are processed, accounted and provided

·      Covers the manner of satisfying the requests of employees or the Top Management for IT services

·      Receive Request for IT services

·      Assessment of request (installation, troubleshoot, repair)

·      Request for the needed part from Material Custodian, if not available request to purchase. 

·    Provide orientation guidelines to users on how to operate new software and computer equipment

·    Setting up workstations with computers and necessary peripheral devices

·    Checking computer hardware

·    Installing and configuring appropriate software

·    Ensure security and privacy of computer systems

·    Performing tests and evaluations on new software and hardware

·    Conducting daily backup operations

·    Managing technical documentation

·      100% compliance

·      100% repair compliance

·      100% IT Services

·      Compliance

Design and create IT Ticketing System Via office 365 Outlook SharePoint