ABOUT ME
With more than 5 years of experience as
Customer Service Representative, I
believe I have the qualities that every
Front Liners must have. I am a people
person and I communicate well. I learn
quickly and work efficiently. I am goal
oriented and good decision maker.
Jelene Licarte
Customer
Service
Representative
EDUCATION
Bachelor of Science in Pharmacy
University of the Immaculate Conception |
2010 | Undergraduate
INTERESTS
CONTACT
(-
Trekking
ysabelle012010-
LINKS
DISC Personality Model
https://bit.ly/2H7hlWG
Speedtest
https://bit.ly/2TIlGkm
Social
Media
Journaling
CUSTOMER SERVICE SKILLS
Phone and Email handling
Excellent computer skills
Ability to understand and interact effectively
with others
Strong attention to details
Good decision making
Willingness to go "extra mile" for
customers/clients
TOOLS
Microsoft Office (Outlook, Word, Excel)
Google Drive, Docs, Spreadsheet
Canva
Trello
Skype
WORK EXPERIENCE
FACILITY COORDINATOR(REMOTE)/
PROJECT SPECIALIST
FOCUSINC GROUP CORP |
JUL 2015 - PRESENT | GRAVEYARD
Handling several Nursing Homes
around U.S. and act as their POC in
getting orders on a weekly and
monthly basis.
Provide good customer service,
addressing any issues or concerns
real time.
CUSTOMER SERVICE
REPRESENTATIVE
IBEX GLOBAL |
MAR 2015 - JUNE 2015 | GRAVEYARD
Assists customers in placing orders.
Up sells/Pitch for Bestseller products
and multiple orders.
Provide resolution to delivery and
quality issues.
TECHNICAL SUPPORT
REPRESENTATIVE
VXI GLOBAL |
MAY 2014 - FEB 2015 | GRAVEYARD
Responsible for maintaining a
professional and satisfied
relationship with clients and customers
by providing
product and service troubleshooting
while educating about the features and
benefits of their
purchase/subscription.
