WORK EXPERIENCE
Appointment Setter
SellmyhousetoSmith and SellmyhousefastPA (CO and PA, USA)
2019 to Present
- Assists in calling leads that needs nurturing and long term follow up
- Ensure that each interaction is documented in a CRM
- Management of Podio, Calendly, Gsuite, Asana, Trello, Zillow, and etc.
- In charge of calling New high value leads and set them for an appointment
Project Manager for Digital Marketing
Rangel Marketing Client: CG Cosmetics, Miami FL. USA
2017 to 2019
- In charge of multiple teams and ensure delivery of service that is on time
- Was in charge of analyzing metrics and ensuring each team is on track with goals
- Was in charge of each teams performances on customer service, social media
presence, email, chat and call handling, delivery of graphic ads and goods to our client
Jim Jacobe
APPOINTMENT SETTER
Call Center Agent, Subject Matter Expert, Technical Support, Team Leader, Senior
Supervisor
Verizon, Microsoft and AT&T BPO Call Center, Philippines
2009 to 2016
- Sales, Customer Service, Technical Support ( Mac, Chromebook, Windows Office)
- Networking DSL Connectivity Tier 5 Troubleshooting and Retention of Customers
- Coaching Call Center Agents and Assistant Supervisors 1 on 1 for performance
- Analyzing of Performance and Metrics as well as recommendation of action plans and
workflow changes in the operations.
PREVIOUS EDUCATION
PERSONAL BACKGROUND
I am a seasoned appointment setter and
Phone/Email/Chat/Text support for small, medium to
large international companies such as Microsoft,
Verizon and AT&T.
Liceo de Cagayan University, Cagayan de Oro, Philippines
Batchelor of Science major in Nursing 2008
- Top 15 on Pre-Board School Examination
- Consistent Leader on School Pathophysiology Thesis and Paper work
- High Medical and Surgical Nursing Li censure result
Xavier University ( Ateneo de Cagayan ), Cagayan de Oro City, Philippines
Bachelor of Arts in Psychology 2004
CORE STRENGTHS
- Appointment Setting for Real Estate
- Follow up and Client Relationship Management
- Customer Service Rockstar on the Phone, Email and
Text/Chat
- Administrative Services Champion
- Management of CRM
- Call Calibration and Qualtiy Assurance
- People Performance Manager
- Dean's List year 2003
- Undergrad with 1 semester left
- Member of Arts Guild (Circulo de Arte) ,-
-- Member of Music Guild (Sound Table),-
CDONHS (Cagayan de Oro National High School-
- Consistent with Honors from 1st yr -4th yr.
- 4 year consistent Officer of the Student Body Council
- Active Dance Troupe Member
- Top 1 in Computer Classes from 1st year to 4th year
CONTACT DETAILS
Cell: -
Home: -
Email:-Skype:-
Address: Indangan, Buhangin District, Davao City,
Philippines, 8000
MY INTERESTS
- Budget Traveling
- Biking
- Swimming on Beaches
- Self Hel Books like Rich Dad Poor Dad, 7 Habits of Highly Effective People
- Video Editing and Photo Editing
- Cooking
- Grounding and Power of Positivity
- Financial Literacy and Financial Freedom
