Jellica Alexis Driz

Sr. Real Time Analyst with two and a half years of WFM experience. I spent most of my WFM career working with Operations and clients. With experiences in using various WFM tools such as Avaya CMS, Verint, IEX. Other related web tools like Five9, CLAM.

Part of the WFM team who launched an acquired business with a known banking brand. Worked with immediate supervisor in creating program specific WFM processes and worked with WFM client in terms of scheduling/staffing.

Basic knowledge in forecasting, capacity planning and scheduling. Excel skills, reports creation, data analysis and presentation.