Jema Cristina Pineda

I have worked in the BPO industry for 12 years both as a technical support and a quality specialist. I have intermediate know how of Google products (Sheets, Docs, Forms, Slides), data analysis, report generation and data tracking. I have also conducted basic English grammar refresher course to my colleagues.

I have been exposed to working as an offshore support to our Brand Ambassadors who are based in North America. Tasks include report generation, one on one coaching with North American agents, report presentation to upper management and clients, and tracking of completion of projects.