Jenifer Lourdes Lorenzo

Jenifer Lourdes Lorenzo Objectives: To secure a position through which I can best achieve the potential implied in my qualification for the benefit of my employer and as well as mine. Competencies: Solid performance management and people development Efficiently covering administrative duties, financial analysis, customer service, account management, database administration, document preparation and organization. Process Improvement oriented to consistently meet and exceed goals Experienced in financial planning and analytics geared towards generating revenue Proficient in MS Office programs, Google Apps, CMS, Wordpress Well versed in Filipino, English and Italian languages Exceptional in delivering reports, analytics and action plans (with follow through and end results) Employment Background: (from Recent to Past Employment) Name of Company: SORONIKS Business Process Outsourcing Business Address: 108 Everlasting St. Alido Heights, Bulihan, Malolos 3000 Bulacan Date Covered: November 2019 - Present Position : Contact Center Manager Name of Company: Acadsoc Online Education Society Address: Entrata Urban Complex, Entrata Building, Filinvest City, Alabang, Muntinlupa City  Date Covered: April 2018 – November 2019 Position : ESL Online Tutor Name of Company: IQor Philippines Address: Iqor Clark 2 Bldg 36&37 Berthaphil 2 (Jose Abad Santos Ave) Clark Freeport Zone Philippines Date Covered: May 2015 – December 2016 Position : AVP for Operations (Supervisor Level) Account Handled : Metro PCS (Telecommunications Service Provider) Name of Company: Sutherland Global Services Address: IT Park II Ninoy Aquino Highway San Isidro Tarlac City 2300 Date Covered: May 2009– July 30, 2014 Position : Account Manager Account Handled : FTD Interflora (E – Commerce for Flower Delivery Network) Date Covered: May 2007 – May 2009 Position : TEAM MANAGER Account Handled : United On Line Retention (Internet Service Provider) Date Covered: September 2006 – May 2007 Position: Customer Services Representative Account Handled : United On Line Retention (Internet Service Provider) Seminars and Trainings Attended: EFK, T3 Training Conducted at: Acadsoc Philipines Date Covered: May 2019, 2018 Metric Behavior Matrix Training Conducted at: Iqor Philipppines (Clark) Date Covered: October 2015 The Art of Coaching Conducted at: Iqor Philipppines (Clark) Date Covered: July 2015 Business Continuity Planning, ISO 27001, Security Awareness, Risk Management, Incident Response Conducted at : Sutherlamd Global Services (Tarlac) Date Covered: October 2012 Suth Pro, Career Development Program for Program Managers Conducted at: Sutherlamd Global Services (Clark) Date Covered: August 2009 Suth Lite, Career Development Program for Supervisors Conducted at: Sutherlamd Global Services (Clark) Date Covered: July 2008 John Clements Consultants Inc. Language Training Conducted at: Sutherland Global Services Clark Date Covered: September, 2006 Educational Background: Tertiary Level College: University of the Philippines CourseTaken: BA in Communications (Journalism) Address: Diliman, Quezon City Date Covered: 1986 – 1991 Secondary School: Holy Spirit Academy Address: Malolos, Bulacan Date Covered: June 1982 – March 1986 Primary Level School: Holy Spirit Academy Address: Malolos, Bulacan Date Covered: June 1976 - March 1982 Personal Details: Birth date: July 21, 1969 Birthplace: Malolos, Bulacan Height: 5’2” Weight: 62 kgs Religion: Roman Catholic