Jeniffer Escuadra Gutierrez

-Resolve customer complaints via phone

Use telephones to reach out to customers and verify account information -Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges

-Take payment information and other pertinent information such as addresses and phone numbers.

-Place or cancel orders.

-Answer questions about warranties or terms of sale.

-Suggest solutions when a product malfunctions.

Handle product recalls.

-Attempt to persuade customer to reconsider cancellation.

-Inform customer of deals and promotions.

-Sell products and services.

-Utilize computer technology to handle high call volumes.

-Work with customer service manager to ensure proper customer service is being delivered.

-Close out or open call records.

-Compile reports on overall customer satisfaction.

-Handle changes in policies or renewals.