Jenina L. Tocol

Jenina L. Tocol SCHOOLS ATTENDED EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT:-- jeninatocol Address: Purok 4, Brgy. Agan-an, Sibulan, Negros Oriental, Philippines, 6201 ASIAN COLLEGE - DUMAGUETE CITY Tourism Management | June 2014 - 2018 SIATON NATIONAL HIGH SCHOOL June 2010 - 2014 WORK EXPERIENCED SPI GLOBAL - CSR Jose Romero Rd., Dumaguete City, 6200 Negros Oriental | February 2021 - June 2021 Escrow the account. Provide Service Information Process customer accounts and file documents. WORK EXPERIENCED ONE WORLD CENTER BUILDING ADMINISTRATION INC. - CONCIERGE Mactan Newtown, Lapu-Lapu City, Cebu March 2019 - August 2019 Answer inquiries. Provide information, direction (giving maps, pamphlets as needed) Give recommendations. Keeping track of any important events WORK EXPERIENCED WATERFRONT AIRPORT HOTEL AND CASINO - GUEST ROOM ATTENDANT 1 Airport Road, Pusok, Lapu-Lapu City, Cebu September 2018 - December 2018 Cleaning the rooms which includes changing bed linen, replacing towels, polishing, emptying the garbage, dusting, vacuuming carpets, cleaning the bathrooms, restocking coffee minibars and toiletries. Greet hotel guests and respond to their questions and requests. HUI DISCOVER TRAVEL AGENCY INTERN, RESERVATION AND TRANSPORTATION TICKET AGENT Hotel Essencia Real Street, Dumaguete City April 2016 - May 2016 Provide information on schedules, pricing and seating arrangements. Handle reservations. Process payments. Resolve any issues related to ticketing transactions. WORK EXPERIENCED HAROLD’S MANSION TOURIST INN GUEST SERVICE AGENT 205 Hibbard Avenue, Looc, Dumaguete City November 2017 - January 2018 I was a reliever, so I was trained to clean the rooms, make reservations, check in and out guests, do the inventory, and respond to emails, Take calls. Promote travel and tour packages. OCEANLINK “INSTITUTE, INC. IN PARTNERSHIP WITH 2GO GROUP INC.” TRAINEE, HOTEL AND RESTAURANT SERVICE PROGRAM 5/F Park View Plaza, Taft Ave., cor. T.M. Kalaw, Ermita, Manila City September-October 2015 SEMINARS ATTENDED 8 TH TOURISM EDUCATORS CONGRESS “SUSTAINABLE TOURISM- A TOOL FOR DEVELOPMENT” Region VII Convention Center, Dumaguete City September 2017 7 TH TOURISM EDUCATORS CONGRESS “TOURISM FOR ALL- PROMOTING UNIVERSAL ACCESSIBILITY” Region VII Convention Center, Dumaguete City September 2016 ORIENTATION AND FAMILIARIZATION PROGRAM ON BARTENDING Mariana Maritime Center, Inc. in partnership with 2GO Group Inc. 14th Floor, G.E. Antonino Building T.M. Kalaw, corner Bocobo St. Ernita, Manila City October 2015 “HOW TO BUILD A CAREER IN THE HOSPITALITY MANAGEMENT INDUSTRY” Check Inn Pension Arcade, Bacolod City August 2015 5 TH TOURISM EDUCATORS CONGRESS “TOURISM AND COMMUNITY DEVELOPMENT” Father Louis Chauvet Hall, St. Paul University Dumaguete City September 2014