JENNIFER DOMAGALSKI, PSM, PSPO
HARTLAND, MI ·- ·-PROFESSIONAL SCRUM MASTER + SCRUM PRODUCT OWNER + TECHNICAL PROJECT MANAGER
Dynamic, hands-on Scrum Master, Product Owner and Technical Project Manager with experience managing software
development projects and teams both remotely and in person. Proven ability to motivate, organize and lead multiple
projects at once in deadline-driven environments, delivering both on time and under budget. Promoted to positions of
increasing authority and responsibility due to strong leadership skills, teamwork, customer service, and overall
performance. Bachelor of Science degree earned in Computer Science creates strong foundation for communicating with
and leading technical teams, while exceptional written and oral skills allows for collaboration with everyone from
customers to C level executives.
CORE COMPETENCIES
●
●
●
●
●
Product/Project Management
Strategic Planning
Process Documentation
Quality Assurance
Remote Team Leadership
●
●
●
●
●
Agile/Scrum Framework
Prioritizing for Value
Project Budgeting
Process Improvement
Technical Foundation
●
●
●
●
●
Oral/Written Skills
Organization
Customer Satisfaction
Big Picture Planning
Full Lifecycle
CAREER PATH
BRANCHLABS (Remote)
May 2019 - present
Project Manager
● Contract position
● Oversee e-commerce websites from concept to completion for companies in the $4-40 million space
● Managing customer relationships and requirements
● Working with development team to implement and verify best solutions
● Optimizing agile methods using Jira, Zendesk, Notion, Slack among others
BENT YOGA STUDIO (Brighton, MI)
Owner
● Handled all branding, marketing and advertising - design, social, print, etc
● Grew teaching staff to 10 employees while managing all backend operations
● Created and ran YA certified RYT200 training programs
● Organized and oversaw buildout of new facility from vanilla box to completion
● Wrote manuals and trained employees on all software and processes to run studio
Nov 2013 - May 2019
SCALA DIGITAL SIGNAGE (Malvern, PA / Remote Position)
Oct 2013 - Dec 2014
Project Manager
● Managed digital signage for high profile clients such as Wendy’s, Dominos and Bobbi Brown
● Prepared rollout timelines and coordinated everything for equipment installation, content creation and customer
service for hundreds of client locations at a time
● Trained clients on software and was first call when issues arose
GREENLANCER.COM (Detroit, MI)
Jan 2013 – Nov 2013
Director of IT (and unofficially, Marketing)
● Researched, defined, implemented and documented company wide software toolbox and processes
● Worked with CEO to map out 24 months worth of additional functionality for website and broke down into
scopes/stories for programming team to implement, priority based on value-add
● Put together quality assurance processes and tested all new software
● Scoped RESTful API development to tie into existing database
● Trained and supported staff on all software including but not limited to SalesForce, Clarizen, Trello, Google Business
Apps, PowToons, UnBounce, Amazon Web Services, Gliffy and Google Analytics
● Responsible for leading executive meetings, helping with investor material, and staying on top of sales, customer
service, development, and marketing departments
● Created and oversaw implementation of marketing plan including but not limited to Google AdWords/PPC campaigns,
monthly newsletter, social media, press releases, website content and promotional videos
SLIS WEB SOLUTIONS (www.SlisWeb.com)
Jan 2011 – Dec 2012
Owner
● Client: Pro-Motion Technology Group
o Championed digital menuboard effort for world wide food service leader Sodexo – including managing project,
writing SOWs, programming interfaces between 3 external vendor databases and digital signage system, training
of staff, creating user manuals, and leading all client interactions
● Client: Chrysler
o Brainstormed and programmed a Text Treasure Hunt used throughout the Chrysler Brand booths at 2011 Auto
Shows that turned product knowledge into a quiz game using SMS Texting on the consumer’s phone, resulting in
over 2000 interactions with potential customers
● Client: Bizdom (technology startup accelerator)
o Consulted with startups on how to vett out, write scopes and communicate with technical contractors as well as
building technical components when needed
BLUEWATER TECHNOLOGIES (Southfield, MI)
Nov 2001 – Jan 2011
Technical Project Manager
● Worked with Samsung to develop a creative and effective presence for the new Eternity phone on Dancing with the
Stars Tour by building 6 foot tall replicas with interactive touch screen software
● Managed 6 programs simultaneously run in conjunction with SuperBowl XL
● Supplied all technical and physical project management for Jeep on Tony Hawk Tour including but not limited to:
proposal, staffing logistics, footprint layout, lead collection software and hardware configuration, photo activation,
training and user manuals, weekly event recaps to client
● Provided all lead collection technology for award winning Perrier Water promotion in 2007 and secured repeat
business for the 2008 IER Nights tour
● Pitched and implemented project for Motorola which utilized their not-yet-released Windows Mobile phone for live data
collection on their NFL Mobile tour to generate hype on the beta hardware
● Managed system responsible for shipping all Chrysler marketing vehicles and properties (for auto shows, events,
tours, photo shoots) for past 5 years
● Supported network of 3,000+ GM product specialists on data collection through helpdesk calls, onsite training and
creation of user manuals
● Responsibilities included: brainstorming and defining product requirements, managing client relationships, estimating
costs, writing sales proposals, project planning, maintaining budget, establishing and enforcing timeline, coordinating
external and internal teams, software development, launch programs, user training, analyze product performance
Software Developer
● Created green screen photo activation system permanently installed in Ford Field by Comcast
● Assisted Samsung in creating a GM application for Samsung beta hardware
● Constructed a central website for all Wells Fargo branches to order displays and signage via the intranet
●
●
Improved internal communication by suggesting and constructing a company-wide intranet with features such as
newsletters, file repository, vacation time tracker, employee handbook accessibility, departmental calendars, company
directory, and QA surveys; eventually tying the database into the Scala digital signage network throughout the
building
Responsibilities included: web development, database design and programming, E-Commerce, meeting
specifications, implementing interactive social media features such as communities and forums, integrating various
SDKs, defining company toolbox
E-Commerce Manager
● Built e-commerce client-facing website and backend administrative website for high-end presentation equipment
● Focused offerings on higher margin products to raise annual revenue by 300% over first two years
● Created email alert tool which consistently boasted a 45% conversion rate
● Optimized website for 30+ keyword phrases which increased unique visitors by 250% in first 3 months
● Implemented cross selling and unique content at frequent entry pages to decrease bounce rate by over 15%
● Analyzed A/B tests to boost conversion rate over industry standards
● Responsibilities included: business strategy, SEO, online marketing, PPC, content writing, web development, user
experience, customer service, product selection, vendor relationships, analytics measurement, securing budgets,
conceptualizing, implementing and launching additional functionality, direct reports, fraud detection
Presales
● Brainstormed and wrote up 2-3 white papers each week for clients wanting unique and innovative ways to use
technology
● Handled vendor research, negotiating and selection
● Created defined scopes/proposals/quotes that met clients’ goals in the most cost effective way the team could
technically implement
EDUCATION & CERTIFICATIONS
●
●
●
●
SCRUM.ORG / PSM (Professional Scrum Master) - 2019
SCRUM.ORG / PSPO (Professional Scrum Product Owner) - 2019
YOGA ALLIANCE / E-RYT200 - 2011
MICHIGAN STATE UNIVERSITY / BS in Computer Science (GPA: 3.5/4.0) - 2001
TECHNICAL SKILLS
Programming Languages
ASP, PHP, HTML JS, HTML, CSS
Database
SQL, MySQL
Development Methodologies
Agile, Waterfall
Operating Systems
Windows XP/7/10, Linux, Mac
Project Management Software
Asana, Clarizen, Trello, Basecamp, Microsoft Project, Zoho Office Suite, Google
Business Apps, Smartsheet, Jira, Notion
Communication Software
Google Business Apps, Google Hangout, Skype, SalesForce, Microsoft Office,
Open Office, Slack
Graphics/Video Software
Photoshop, iMovie, Filmora, Canva, Gliffy, Powtoons
Social Media
Facebook Pages/Groups/Ads, Hootsuite, Later.com, SmarterQueue, Sprout Social,
Instagram
